Jovial Fairy Creations review for Hulk Product Options
Aug. 16, 2019
The instructions given can be rewritten a bit better to help everyone understand how to apply options and such. After requesting assistance from them they helped half way, said it was completed and all communications stopped for about a week. I continuously reached out to them to no avail. I found their FB page and messaged them there, which it mentioned they'll get back to me within a few hours, 24 hours later at 6am I heard from someone.. apparently their messages/tickets weren't working properly all of a sudden.. it'd be an amazing app with the proper directions and customer service. Update on above review - once I received the help I needed from Shopify who also has knowledge in regards to this app, I've had the app running for a few weeks now with no issues. So if you run into problems and aren't getting enough help, reach out to Shopify itself before removing this app as it's simple and does what it needs to.
Thank you for your detailed review. We're glad you find our app useful and it satisfies your needs. Your insights about our instructions and customer support are important to us. We sincerely apologize that our communication didn’t meet your expectations. We acknowledge that there was a delay in our responses, and we take full responsibility for any inconvenience caused. We assure you, this doesn’t reflect the quality of service we strive to deliver. We are working to make our instructions clearer and enhance our support system for a better user experience. It's good to know that with the assistance of Shopify, you were able to resolve your concerns and the app is running smoothly for you. Your patience and understanding are very much appreciated! Your feedback helps us improve and serve you better. Thank you once again and don't hesitate to share any other thoughts you may have in the future. - The HulkApps Team
