Fabowlous Bowtique review for Hulk Product Options

Jan. 16, 2020

This app was what we were looking for when it came to providing our customers with a lot of variations, but not being limited by the Shopify 3 variant limit. The customer support was great and the app provides you with the ability to change the prices based on your variants. Where the app loses a couple of stars is the product selection process to apply your variants to your products, you cannot select by tag (you can search by tag though but still have to select each product individually), you cannot select by collection, and the app will not capture any new products without you adding them manually. If you have a lot of products like we do (100+ of about 10 designs), then you must select each product individually with a scroll down view. Once you reach the end of the scroll bar it loads more products, which if you ended up searching your products by a tag, the tag disappears and then shows every one of your products instead of it being filtered. This is such a pain in the ass to choose the products you want this app to be applied to we almost don't want to use it, but this seems to be the only one available where you can change the prices based on a variant. Once you get your products selected, we found that if you choose close to 50 products at once to import, a server error stops you from moving forward and then you have to start all over because it deletes your options set. If you were able to choose your products by collection rather than one by one, or the app would automatically import products to the list by tag or collection that would be great, but this is where it falls short. It really is a big burden having to select all of our products 20-30 at a time, keep track of where we left off so we don't get the server error for choosing too many products at once then going back into the list to import another 20-30. Update: After having this app for the free trial, I believe that we will continue to use it because of the customer service. The customer service has helped us integrate the app really well into our theme since it's not a free theme. We had so many integration issues with formatting on the checkout page, prices not being adjusted when customizations were chosen, invoices not showing the customization in our packing slips or on the customer end but only showing the base price and product, the discount code box not being available for the customers on the checkout page. This was all fixed in a timely manner even after being incredibly frustrated with the app, but we need that customization with being able to adjust prices. The customer service is really great and that's the only reason we're increasing our rating to 4 stars. We still have an issue with adding products to your option sets not being somewhat automated, which is why we can't give it 5 stars.