Penelope & Co. Boutique review for Hulk Product Options
Feb. 11, 2020
Product customizations are a key part of our business. Unfortunately, since Shopify only allows a maximum of 100 variants (really?!) we had to search for an app to help us out. This app has helped us to offer exactly what we want for our customers and has allowed our customers to be creative with their choices when they order. Now, we have had a few issues. You cannot use the Buy it Now buttons with this app because it won't charge the customer for price upcharges and you also cannot use the cart drawer you must use the cart page. Also, if your customers also use the seller notes then you need to disable the paypal and google checkout options from the cart page otherwise those notes may not get sent through. However, none of these things were mentioned during install or setup so we learned the hard way. I will say that the support team is quick to respond however it did take 3 separate times to fully resolve the issue so that was disappointing. I have recommended to them that they make a list of requirements or settings to enable/disable for this to work properly from the get go.
Thank you for bringing this to our attention. We’re sorry you learned about a few limitations in our current version of the Product Options App after you had it installed. We apologize that our app did not satisfy your expectations. No worries though! These improvements have been flagged to our Product Team for a prompt and accurate resolution. Well ensure that this doesn't happen again and we don't get uninstalls due to these issues. Thank you for your kind review! Let me know if you need help with anything else.
