Timeo et Chloe review for Hulk Product Options
Feb. 26, 2020
And again the system is down, losing more sales, it's been happening routinely for Black Friday, January sales. Last month I was asked to remove my comment as the problem is fixed and they have installed the app on my new Theme instantly. It seems like the problem is not solved anymore, I'm on vacation and I have been contacted by a person trying to finish her purchase to ask me how she can personalise her item (all my products are personalised) I hope you understand this is a big issue when we lose sales because of an app we're paying for?
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
