Pet-Shack review for Hulk Product Options
April 20, 2020
I got a request for a review so...... I installed it 4-5 days ago. After it installed I tried to create a text field with the app but nothing showed up, was not able to see the field. So I submitted a request for assistance, I put the product page I was trying to add the feature, and also provided an example of what I was trying to do. I got their automated acceptance email, a request for access - which I instantly approved and emailed them to let them know. Then nothing. No one has emailed me or been on the site to look at the issue or assist with the install. This doesn't make me feel that comfortable with them.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
