Westside Woodworks review for Hulk Product Options
Aug. 23, 2021
I used this app for some months, then I happened to pay special attention to an order and realized it was adding options to customers carts but sometimes not charging them. Apparently the app is not compatible with the "Buy Now" button which is - I would argue - an important button on a Shopify website. All my customers who used 'Buy Now' instead of 'Add to Cart' would get the options for free. Hulk Apps were very aware of this and told me to remove the buy buttons from my website. I chose to remove this app instead. I think it was quite irresponsible for them to put this app out there with this known bug.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
