Sign Hog review for Hulk Product Options
Dec. 26, 2021
Fairly easy to setup and the app says it will do everything I needed, however it never worked! Despite having professional installation by a HulkApps developer, the custom options selected by my customers were never displayed on my orders. This meant reaching out to customers after they placed their orders to get the details - defeating the entire purpose of the app. I reached out for support and was told there was a coding issue and that another ticket had been opened on their backend. My ticket was then closed without any resolution. I reached out again to have my issue addressed and received a response that a new theme had been setup to fix the problem. This completely removed all the options from my page and made the app unusable on my website. I'm canceling my monthly subscription to this app since it has never worked and will be using a competitor's app.
We are very sorry to hear that our app didn't meet your expectations. We always make a duplicate theme when resolving a coding issue so it doesn't interfere with any other code on your live store. All you have to do is publish the duplicate theme and copy your orders onto it.
