Askify ‑ Questions & Answers
Askify Q&A for Shopify: Engage Customers on Product Pages
Rating
4.9
feedback
23
chart
#3,840
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
22%
-
Less than a year
48%
-
More than a year
26%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its great customer service, prompt support, and effectiveness in allowing users to post questions on product pages and FAQs. The support team is highlighted for being quick, efficient, and going above and beyond to assist users with customization and bug fixes. Users appreciate the app's functionality, ease of use, and the ability to enhance customer interaction and sales. However, there are a few minor issues mentioned, such as setup confusion with the free plan and the lack of reporting features to track customer interactions and purchases.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 25, 2024
Great customer service - helped us match the app to our branding and very promptly too
Aug. 15, 2024
Amazing Plugin with great support
Using app
Almost 2 years
Total reviews
6
Average rating
5.0
April 15, 2024
The app works pretty well when there's no ' in the title, but when the title contains ' then the app crashes. Edit: the support team fixed the bug as reported. I can confirm that it is working now! Great support!!
Thank you for your feedback. As already discussed in our recent email, we are aware of the issue with apostrophes causing the app to crash and are actively working to resolve it. We apologize for any inconvenience this may have caused. For any immediate concerns, please feel free to contact us at [email protected]
Jan. 8, 2024
This is a very nice app, since it allows users to post questions on product pages as well as on a dedicated FAQ page, while also allowing admins to arrange traditional FAQs. Customer service was the best! They tweaked the layout according to my request and did everything quickly and efficiently. Would definitely recommend.
Oct. 18, 2023
Great app. Best support.
Thank you for the 5-star rating and your kind words! We're thrilled to hear you love our app and support. If you ever need assistance or have more feedback, feel free to reach out. We're here for you!
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