PORTRAIT MY PET® review for RevenueHunt: Recommender Quiz
Aug. 20, 2023
I have been utilizing this application for some time and recently discovered that it lacks compatibility with international markets. A significant concern arises when customers outside of my primary country attempt the quiz. The system redirects them to non-localized URLs which don't accommodate the appropriate currency or language. I reached out to customer support seeking a resolution. However, their suggestion was to engage a developer to integrate a snippet, rather than directly addressing the issue at hand. I believe that several other businesses might be facing similar challenges, and many might remain unaware of the reason behind their decreased international customer engagement.
Dear Rita, thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with our application's compatibility with international markets. We understand the importance of catering to a diverse audience, and we regret that our current setup has caused frustration for you and potentially others. Your concerns regarding the redirection to non-localized URLs and the lack of appropriate currency and language support are duly noted. Your feedback is incredibly valuable to us, and we are committed to improving our application to better serve our users, regardless of their location. Rest assured, we will prioritize addressing this issue to enhance the international user experience. If you have any further insights or would like to discuss this matter in more detail, please don't hesitate to reach out to us directly. We appreciate your patience and understanding as we work towards resolving this issue.
Product recommendation quiz for Shopify by RevenueHunt