Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#7,899
All reviews
Rating Breakdown
Review RSS Feed
Sept. 6, 2022
How can I reach you guys? Importing reviews is a complete disaster! I used your own template and still is the file invalid...
Thank you for writing your review and I am sorry to hear that you've experienced issues when trying to import reviews into the app. You can find instructions on how to import reviews on the Shopify Help Center (https://bit.ly/3xQNppC), but if that does not help, please contact our support team directly for further assistance using this link: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Sept. 2, 2022
One word: GARBAGE. This is quite literally half an app. You need one app to collect reviews and a second to send the 'Request a Review' email. This app does NOT send emails, period! Instead, you must pray that your customer revisits the product detail pages to leave a review. This app is the Persian dude from the movie 300, and he's been rightfully kicked down the well for insulting my queen.
We appreciate you taking the time to write your review and thank you for sharing with us your feedback on how the Product Reviews app can be improved. The app does not provide email functionality, but you can use Shopify Email to market your store: https://bit.ly/3qZhHCR. It would be possible to use Shopify Email to send out emails asking customers to leave reviews on your store. There are also other review apps you could consider that allow for email marketing, which you can find on the Shopify App Store: https://bit.ly/3w4Wlog. -Victor, Shopify Support
Sept. 2, 2022
My Product Reviews App stopped working suddenly and I only receive a blank page with no error code when I try to load the app. I have contacted the support team several times but they still have not solved my problem. I am considering erasing and reloading the app, but I have no idea if I lose the previous reviews if I do that. I don't recommend this app cause you don't receive any support afterwards.
Thank you for writing your review and I am sorry to hear that you're having this issue. I would recommend first exporting your reviews to ensure you have a back up, with instructions on how to do so here: https://bit.ly/3xHwqpK. Once this is done, I would then suggest uninstalling and re-installing the app to see if this fixes the issue. I would also make sure you have cookies enabled in your browser, as not having them will often result in the app failing to load. -Victor, Shopify Support
Aug. 28, 2022
The products of this website are very nice and good quality and they are very nice to use and I like the delivery system so I am very happy to buy the product from them hope I will buy the product from them again in future.
Hi there, Techno Electronics. Thanks for taking the time to leave us a review. It looks like your review may have been intended for a product you purchased. I recommend that you go back to the website that you purchased the product from, and see if they have any review apps installed (like this one!) to leave a review there. I'm sure the merchant will appreciate it! -Imogen, Shopify Support
Aug. 23, 2022
Horrible app. There isn't much personalization available, and customers are not even allowed to upload photos. I use Judge.me Reviews instead.
Hi, there. I'm sorry to hear the app didn't have the customization you were hoping for, however I'm glad to hear you found a third party app that's working for your business! If you ever decide to try Shopify's Product Reviews app again, we'd be happy to help you out however we can - feel free to reach out to our Support team any time. Take care! - Brie, Shopify Support
Aug. 21, 2022
This app has been most helpful for our customers to share their product and purchase experiences with other potential new customers - very helpful with growing our business!
Thank you for your kind review; I'm so glad to hear the app is working well for you and your business. Cheers! - Brie, Shopify Support
Aug. 19, 2022
this is really great and used very well thank you somuch for having this app and this is really helpful
Thanks so much for taking the time to leave a review here! I'm so glad to hear you're enjoying the app. Take care! - Brie, Shopify Support
Aug. 17, 2022
Super App kann es nur weiterempfehlen. Sehr einfach zu verstehen und zu konfigurieren. Man kann es kaum glauben, dass so eine App kostenlos ist.
Aug. 13, 2022
it works fine with very basic settings. I exported (without any problems) all my reviews of my shop www.glueckskind-shop.at and then imported to a more commonly used app by a 3rd party with much more settings. happy now. Agnes from Glückskind
Hey, Agnes! Thanks for taking the time to leave a review. I'm glad to hear you've found a third party app that works for you! If you ever decide to use the Shopify Product Reviews app again, we'd love to help out with any support you need. Feel free to contact our Support team any time. Take care! - Brie, Shopify Support
Aug. 12, 2022
Reviews not showing, this does not work. Is configured correctly according to manual, reviews are already published and is not showing nothing apart from rating stars.
Hi, there! I'm sorry to hear the app's installation hasn't been successful for you. If you're using a third party theme, I'd recommend contacting your theme developer so they can help integrate the app's snippet with the theme's code correctly. If you're using a Shopify theme, please contact our Support team and we'd be happy to take a look: https://bit.ly/2AWw5VA. - Brie, Shopify Support
Aug. 6, 2022
Reviews no longer showing - all my review detail are now useless as the app doesn't display them on the product any longer. The "write a review" button also no longer works
Using app
About 1 year
Total reviews
1
Average rating
1.0
Thank you for getting in touch and I'm sorry to hear that you've had this issue with the Product Reviews app. If you've recently changed to an Online Store 2.0 theme, then this issue might be occurring because you can now add the Product Reviews app via the theme editor rather than by adding a snippet to your theme's code. If this isn't the case, then please get in touch with our support team directly so we can authenticate you on the store and take a closer look at this for you. Our team can be reached directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Aug. 6, 2022
I liked it when it worked properly. Now, reviews are there even when the review is deleted and it says "no reviews" on the product page.
Hey, there. Thanks so much for taking the time to leave us a review for Product Reviews. I'm sorry to hear that the app isn't working for you as expected. Based on what you've described here, it sounds like you'll need some help from our Live Team to have this resolved. Please, use this link (https://bit.ly/2AWw5VA) to reach out to the team so they can take a closer look into these issues, and help find a resolution. -Imogen, Shopify Support
Aug. 5, 2022
The good thing is that the app is for free. However, the issue is that there is no reCAPTCHA security service for the app. Furthermore, the whole app isn't translated. For example the months are just in English.
Hi there, Thermowind. Thank you so much for taking the time to leave us a review for Product Reviews. We appreciate the feedback you've provided us here. It's feedback like this that helps us build great, free products for our users, and improve existing ones. I'll be sure to pass off your feedback here to our Product Team, so they can know there is a desire for reCAPTCHA security, and for complete translation of the app. Thanks again! -Imogen, Shopify Support
Aug. 4, 2022
After deleting the code and the app the feature is still shown in a broken way. Not good at all. Hope support will come back to me and fix the issue.
Hi, there. Thank you for connecting with us. It sounds as though there may be some leftover code from the app on your store. Our 24/7 Support team can absolutely assist with this. If you haven't already, please reach out to us using this link (https://bit.ly/2AWw5VA) so we can support you further. -Olivia, Shopify Support
Aug. 4, 2022
It cannot display on mobile!!! I checked the url on mobile, it haven't load this extension. This problem has existed for many years, no one deal with it.
Hello! Thank you so much for writing to us. In fact, to view the admin of the Product Review app using a mobile device, you just have to access it via the Shopify mobile app (https://bit.ly/3w7tban) first. Please give that a try and make sure to reach back out if other questions come up. -Olivia, Shopify Support
July 30, 2022
If I could give it less than 1 star I would. It looked so promising. but just didn't work and added code to the bottom of pages where reviews were left. Then i deleted the app and the reviews disappeared, but the "write a review" prompt is still there. NO ONE is helping they all just blame everyone else. Worst customer service ever.
Hi, there. Thank you for taking the time to share your feedback with us. I am sorry to hear the app didn't work for you, but I do want to ensure you get the support you need with this. The code that you inject to use the app, must be removed after you delete the app. Where the reviews appear on your page, also depends on where you insert the code snippet during set-up. For further assistance with removal, please connect with our Support team directly here: https://bit.ly/2AWw5VA. We'd be glad to assist. -Olivia, Shopify Support
July 24, 2022
useless app as the connection is never verified & review never showed on product pages, just rating showed. Waste of time
Thank you for taking the time and bringing this to our attention. We haven't received any other reports of a similar issue. However, it is possible that the issue could be due to the browser's settings. For example, in order for apps to work properly, you may need to allow third-party cookies (https://bit.ly/3I9Dz4p) and disable do not track (https://bit.ly/3mu81hh) for your browser. If the problem continues to persist after adjusting your browser's settings, then we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
July 20, 2022
Won’t give me the money I earned through the website. They’re literally holding it hostage. It’s been almost 3 months. Do they expect only company’s to be able to use this app? They’re asking me for financial statements for the company while I only have my personal bank as a starter. I don’t have a house so I can’t give lease papers I don’t have my name on utilities. Why else would I be trying to make something of myself on this website. Shopify expects you to be a functioning adult to use their shit. No Im using your shit because I need help with life lol. Give me my money. I can only give as much as I can. I advise only use this service if you have your own house lol.
Hi, there. Thank you for reaching out to us. It appears you are experiencing an issue unrelated to Product Reviews. For further assistance and insight into your situation, I encourage you to connect with our Support team directly at this link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support
July 17, 2022
i use this app for my store i love everything this app does always on top of my everyday needs thanks
Hey, there. Thanks so much for taking the time and sharing this review! We're delighted to hear that you love Product Reviews, and our app is meeting your everyday needs. If you have any questions or you need help with our app, then please don't hesitate to reach out to us by visiting the Shopify Help Center (https://bit.ly/2AWw5VA) and logging into your account to create a support request. Cheers! -Elias, Shopify Support
July 16, 2022
The app works really good, i had some issues with one browser but on chrome it works fine now. Good to manage reviews. Recommendable.
Thank you for taking the time and writing this review! We're glad to hear that Product Reviews is working fine on the Chrome browser. While we do recommend using Chrome, the issue for your other browser could be due to the settings. We'd recommend enabling third-party cookies and third-party tracking to ensure that your browser works properly with our app. If you run into any issues with Product Reviews, then we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support