Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#8,678
All reviews
Rating Breakdown
Review RSS Feed
Sept. 3, 2023
Why does this app suddenly need to place tracking cookies on my device to even open...? There's so many lackluster things about this app that Shopify needs to improve on but now it's impossible to just open the damn thing. I'm about ready to swap to a third party app.
Aug. 29, 2023
This is a good app when it works. I have had trouble getting the option of the featured carousel for this review page for my dawn home page. It says I need an app extension to use it on my home page. I have done some research and I can download a 3rd party app with free options for this carousel display, but I pay over 300$ a year and want to use an app made by the app developer I already support and should have those basic features that a 3rd party offers for the support I give Shopify. My advice would be to make your app & app extensions update with each theme offered to your customers.
Hi there! Thank you for taking the time to share your feedback. I will be sure to relay this information over to our developers for consideration. Feel free to get in touch through our Help Center (https://shopify.link/YWD7) and we can look to find a carousel option that better suits your business. -Mac
Aug. 7, 2023
This app is very basic. It would make sense if you were able to send post purchase emails to request a review. As is they actually need to go to your website after purchasing (on their own), go to the product they purchased and then write a review. Please update this app.
Thank you for leaving a review. I'm happy to pass along your feedback about this app. That being said, you are able to send post-purchase emails using Shopify's marketing automations in the 'Marketing' section of your Shopify admin. You can find more information about this here: https://shopify.link/kGe7. -Erin, Shopify Support
July 24, 2023
Change my Theme to "Empire" - after that the App stopped working!! No way to get it back. All we get when we start the app is an error ( Your browser needs to authenticate Product Reviews )
Thank you for reaching out and bringing this to our attention. Since your new theme is a third-party theme, then it's possible that Product Reviews didn't come pre-installed and you may need to follow our guide on adding Product Reviews (https://shopify.link/1d1q) to the theme. If you require further assistance, then we'd be happy to assist you through live chat. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a support request. Cheers. -Elias, Shopify Support
July 23, 2023
Browser authentication issue. App isn't opening. Earlier it was working fine. This app is developed by shopify, can't believe its not working
Hi, there! Thank you for leaving your review. If you're having trouble using the app please reach out to our support team here (https://shopify.link/VRd6) so that we can look into this with you. If the error you're seeing is a browser authentication issue I also recommend you double check you're using one of the supported browsers listed here: https://shopify.link/G6Ja. You may also want to try clearing your cache and cookies as this can often cause browser issues. -Erin, Shopify Support
July 14, 2023
removed the app from my website but still is showing the stars beside the products page and those can not be removed and can not get support since the app is already uninstalled
Hi, there. Thank you for leaving a review. If you're following these steps (https://shopify.link/gzR8) to uninstall the app and you're still seeing this appear, please reach out to our support team here: https://shopify.link/VRd6. We'd be happy to review this with you to help you get this removed. -Erin, Shopify Support
May 24, 2023
this app is not very user friendly, and it has took me so long to figure this app out. If this is your only option then get the app but if not I would recommend a different app
Thank you for writing your review and for letting us know how you feel the Product Reviews app could be improved. You're welcome to review the documentation for a step-by-step guide on how to navigate the app (https://bit.ly/3IEmN0z).We are happy to help as well so you're welcome to reach out to us (https://bit.ly/3m0N7K8) for additional guidance should you decide to continue using the app. -Mac, Shopify Support
May 23, 2023
I would like further customizations with the look of the app in my store. I also want the ability to create a campaign 5 days after delivery to ask for a review. Also, I believe this app should integrate with the reviews on the Shop app - I have a ton of reviews on there that aren't visible on my website.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
May 14, 2023
It glitches and forms a loop that won't end each time I try to approve a review in all my devices (iPhone, iPad, and now my Mac Book Pro). It won't stop looping.
Thank you for writing your review and I am sorry to hear that you've been experiencing this issue. I'd recommend trying to approve a review in an Incognito window to see if that helps, but if not, please contact our support team so we can troubleshoot further: https://bit.ly/2AWw5VA. -Victor, Shopify Support
April 22, 2023
No option to display star ratings on collection pages without diving into the code and modifying a bunch of things. Support said they couldn't do anything as it was a premium theme so to contact the theme developers (not doing that because they'll direct me to their paying third party companion). Support response time was very fast and the guy was nice though.
Hi, there! Thank you for leaving this review. I'm glad we were able to answer your questions about the app and I'll be sure to pass this feedback on to our development team. I can understand why it would be helpful to do this without code. -Erin, Shopify Support
April 6, 2023
This app would be better if it could be integrated into Shopify emails and automations to invite customers to leave a review. No one bothers to leave a review if not asked to do so.
Hi there, Carol and Frank. Thanks for your review! Good idea to have Shopify Email and Product Reviews integrate with one another. Although this isn't possible currently, I've gone ahead and passed this feedback along to our Product Team for their consideration. I can't promise what the outcome of the feedback may be, but you can rest assured that folks are aware of your suggestion! In the meantime, try adding some wording to your order confirmation emails asking folks to leave a review! Thanks again! -Imogen, Shopify Support
March 27, 2023
It should be able to integrate this with an email marketing app so that we cand send an invitation to write a review to our customers, if they don't scroll down they don't even know this section exists and therefore my products have 1 or 2 reviews. Also when trying to import reviews via csv it has some tech inconvenients.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
March 25, 2023
It allows customers to leave reviews, and integrates well. My biggest gripe is that customers don't really know it exists, and they cant find it easily. It would be awesome if it could auto send a review request, but I don't think it can do that.
Thank you very much for your review! We can definitely understand the benefit of having that as a feature for the app. I have shared your feedback with our developers to consider in future updates. - Shay, Shopify Support
March 24, 2023
Unfortunately I have a problem with the Review listing text. After making my changes to the text and saving it it does not show up. I am trying to translate it into my own language but the default keeps showing up. This only happens with the review listing text and not with the others like the form, that works. I must be doing something wrong but It is not that customer friendly at this moment for me. Already removed and installed again, but no luck.
Update - Can you please try opening the Product Reviews app and going to Settings > Install Instructions > Verify App Blocks are Working. Once I completed this step it appeared to correct the issue. If that still doesn't work please reach out for further support via our Help Center link here: https://bit.ly/2AWw5VA. Thank you! Thank you for reaching out to let us know about this issue. We were able to replicate the problem and have flagged it with our developers to correct it. We should have this issue resolved ASAP. - Shay, Shopify Support
March 4, 2023
No funciona para los temas 2.0 pr mas que intente incrustar el review en el diseño no aparece el bloque
Feb. 17, 2023
Die App tut das, was sie verspricht und funktioniert für eine kostenfreie App super. Ich kann die App jedoch nicht mit Chrome öffnen und muss daher immer zu Safari wechseln, wenn ich die App nutzen möchte. Dafür gibt es massiven Punktabzug, ansonsten eigentlich 4 Sterne
Feb. 14, 2023
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Feb. 1, 2023
It's so basic and i'm a little disappointed. - It doesn't support images. - Also you can't localize it. Try find another app and pay the d*mn money!
Thank you for taking the time to share your feedback with us. While there are a variety of paid apps that offer these features, we are always looking for ways to improve our services and offerings. As such, I have shared your comments with our product development team for future consideration. -Olivia, Shopify Support
Jan. 11, 2023
importeren van reviews uit bijv Trustedshops werkt niet goed en geeft continu error. Er is geen mogelijkheid om de reviews handmatig in te voeren.
Dec. 29, 2022
I want to love this app but it's poorly designed and does not work properly. Errors everywhere! I hope they keep making upgrades to this.
Hi there, ionBottles. Thanks for connecting with us, and taking the time to leave a review for Product Reviews. We're sorry to hear that the app is misbehaving for you, and presenting errors when it should be working as needed. I recommend that you reach out to our Live Team (https://bit.ly/2AWw5VA) for some support with the errors you're receiving. We also welcome you to share any feedback or suggestions you have for our app to the team when you contact us for support. Thanks again! -Imogen, Shopify Support