Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#8,678
All reviews
Rating Breakdown
Review RSS Feed
Dec. 24, 2021
Compared to other Apps available for reviews, the Reviews App is fairly basic. My question is "are any App updates coming soon?" For example, this review to the App displays an "Overall Rating", a graph, and options to sort the reviews by relevance and star rating... 1. Can the Reviews App be modified to these simple features? A version 2.0 2. Or, can the App be modified on my end to show the basic areas (Overall Rating, a graph, and options to sort the reviews by relevance and star ratings? Thank you, William
Using app
5 days
Total reviews
1
Average rating
3.0
Hi there. Thank you for taking the time to leave this review and share your feedback. I would advise reaching out to our live support team to share this feedback in more detail, as currently, I'm having trouble understanding exactly what you mean. Once you reach out to our live support team they will be able to determine any possibilities for your request. If they are not possible currently in our app, our team would be happy to submit your feedback to our developers for potential future updates. You can reach out to us directly via the Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Thanks again for the review! -Marty, Shopify Support
Dec. 6, 2021
The computer can display the content of the review, can also write the review, but the mobile phone can only display the star rating, do not display the content of the review can not write the review.
Hey, there. Thank you for reaching out and bringing this to our attention. The review function should be available on both, desktop and mobile. If you're unable to get the review function working on mobile, then it looks like we'll need to access your account in order to resolve the issue. Please contact our Support team via the Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Cheers! -Elias, Shopify Support
Nov. 17, 2021
Great app! Works very well with the Avenue theme. It would've got 5-star if there was a way to review the store (customer service, overall quality etc) and not just product review.
Hey, there. We're happy to hear that you're enjoying the app and it's working well with your theme! We also appreciate the feedback on having a feature for store reviews and we'd be happy to pass this along to our teams. If you're looking for a way for customers to review the store, then we'd recommend taking a look at Yopto Product Reviews & Photos (https://bit.ly/30AsKZb). Cheers! -Elias, Shopify Support
Nov. 15, 2021
Performs well most days, but some days, stars don't show up and the form does not load properly, resulting into customers not being able to leave reviews. I love this app, just wish it worked properly.
I'm sorry to hear that you've experienced intermittent issues with the Product Reviews app but thank you for letting us know about them here. It's possible that these issues may be theme-related, and as such I would recommend reaching out to our support team so this can be looked into in more detail. Our team can try to replicate the problem on their end and try to identify the issue, and they can be contacted via the Shopify Help Center: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Oct. 20, 2021
I need some assistance asap with adding the reviews app and fixing the code its at the top of my product and there's a code stuck there as well. Please someone contact me.
Hi there. Thank you so much for your review and for providing us with your feedback. If you are having difficulty adding your reviews to your shop, you can follow our handy guide here: https://bit.ly/3C6tGm5. If you are still having trouble after referencing our guide, please feel free to reach out to us directly through our Help Center. You can contact our support team at any time via our Help Center with this link: https://bit.ly/2AWw5VA. Thanks again! -Marty, Shopify Support
Oct. 20, 2021
For some reason, I can no longer add these reviews to collections but only to the products? Is there a way this can be achieved as it was a great way to show customers you are trustworthy on the home page and collection pages!
Using app
Almost 2 years
Total reviews
2
Average rating
4.0
Hi there. Thank you for this great review and for providing us with this feedback. In regards to your issue, this sounds like it may be related to the Theme you are using. I would recommend reaching out to us through our live support so we can take a look into this with you. You can contact our support team at any time via our Help Center with this link: https://bit.ly/2AWw5VA. Thanks again! -Marty, Shopify Support
Oct. 13, 2021
The app is pretty simple but it would be very useful if my site email was notified when a review is placed.
Hi there. Thank you for taking the time to leave this great review and feedback. You can set up email notifications by heading to the Product Reviews app, clicking "Settings" and enabling the box for "Send me an email when a review is submitted" https://screenshot.click/19-40-64789-92152.png. I hope this helps you out moving forward, thanks again for your review! Marty, Shopify Support
Oct. 13, 2021
The app works basically well, but for a few days I have had the problem that the CSS and JS cannot be loaded from your server (https://productreviews.shopifycdn.com/assets/v4/). We get a 404 in the developer console. This can also be due to the fact that the site is still being developed and is password protected. Although sometimes it works and sometimes it doesn't. Maybe, you have an idea?
Hi there. Thank you for taking the time to leave this great review and feedback. I would recommend trying to install the app via another browser or through a private/ Incognito window, as it could be a browser-specific issue, you may also want to try clearing your primary browser's cookies/cache/history. If the issue persists, we can certainly take a closer look into this with you. You can contact our support team at any time via our Help Center with this link: https://bit.ly/2AWw5VA. Thanks again! -Marty, Shopify Support
Oct. 4, 2021
My theme doesn't have snippets/product-grid-item.liquid - where do I put the code in to get the stars under my product? Pls reply me,my shopify theme is Debut
Thank you for getting in touch. If you're using a recent version of Debut, you should be able to install the snippet in "product-template.liquid", which will be listed under "Sections" in the code editor. You can view this screenshot from my test store for guidance on where to install the snippet: https://screenshot.click/13-53-17894-15781.png. If you're unable to find this template or are having any other issues installing the snippet, please contact our support team directly who can authenticate you on the store and offer their direct assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Oct. 1, 2021
Works in general but several issues: 1) When adding a "Reviews" section in Online Store 2.0 product page, it only shows the summed reviews and not individual reviews (this is not the "star rating" section). There's nowhere to click to expand it either. 2) There's no way to change the color of the stars. It picks up the store theme, which is nice, but now my stars are black - literally the definition of blending in. 3) Unlike most other review apps, it doesn't show the distribution of reviews or let you filter by rating (no filters at all) The stars do show up now on Google SEO, though, which is nice for a free app. Please keep working on more features to improve this app.
Thank you for writing your review and for sharing your feedback with us here. I can appreciate how the issues you've cited make the app more difficult to use for both you and your customers, and I will be sure to pass your suggestions onto our app development team. Thanks again for getting in touch. -Victor, Shopify Support
Sept. 28, 2021
My theme doesn't have snippets/product-grid-item.liquid - where do I put the code in to get the stars under my product?
Hi there. Thank's so much for your review and for providing us with this feedback. In some themes, this file has a different name. If you cannot find "product-grid-item.liquid," then look for one of the following: - product-card-grid.liquid - product-card.liquid - product-card-item.liquid - product-block.liquid - product-item.liquid This information and more is also in our Product Reviews guide here (https://bit.ly/3AqEDx9) if you want to follow along. I hope this helps you out, and thank's again for your review. -Marty, Shopify Support
Sept. 7, 2021
Can you please help us about displaying reviews on Google Search listing? Is this functionality removed from app? Why reviews don't appear under product on search page?
Thank you for writing your review and for sharing this feedback with us. The functionality to display your reviews on Google Search listings has not been removed. However, Google decides what data to display, which means your data might not show up all the time as our Product Reviews guide https://bit.ly/2WXmcC6 notes. Thanks again for your review! -Marty, Shopify support.
Sept. 2, 2021
This app works well but the reviews have stopped showing under our Google search listing. Not ideal, may have to switch to another app.
Thank you for sharing this feedback with us. We can certainly understand the desire to have your product reviews show under your Google Search listings at all times, however, Google decides what data to display, which means your data might not show up all the time as our Product Reviews guide https://bit.ly/2WXmcC6 notes. Thanks again for your review! -Marty, Shopify support.
July 5, 2022
1) Not able to delete all reviews at once. I mean there is an option. but it's not working. 2) Once I update the excel sheet with empty fields it's not overriding with empty data. 3) Can you please integrate request for review option on this app? Other than that app is perfect.
Hey, there. Thank you for leaving your review and providing this feedback. We are sorry to hear that you are having issues with Product Reviews. You should be able to utilize bulk actions to delete multiple reviews at once, feel free to reference this step in our guide here (https://bit.ly/3zXwu3F). You mentioned this option may not be working, if so I would recommend reaching out to our support team directly to investigate this further. In regards to your excel sheet issue, this is something we could take a look into as well. I would recommend reaching out to our live support team to take a closer look at both of these issues. To contact our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Thank you! -Marty, Shopify Support
Aug. 19, 2021
All right, app, great for text reviews, but if you're looking for your customers to really share their experience, this app is not it. I would love to recommend it more since I love official Shopify apps, but since there is no way for customers to leave a photo with their review, the app only gets 3 stars.
Thank you for writing your review and sharing your feedback with us here. I'm glad to hear that you've enjoyed using the app for text reviews but can appreciate that not being able to add photos to reviews is disappointing. I will be sure to pass your comments onto our app development team as merchant feedback plays a big part in how the Shopify platform and our apps develop over time. In the meantime, please feel free to consider other review apps which do include photo reviews and other features: https://bit.ly/3w4Wlog. -Victor, Shopify Support
Aug. 15, 2021
I've had this installed for a long time but I realize I haven't had a review recently. My question: Am I supposed to send a request for the review to my customer? If so, I did not know this. And, I don't know where to go for this information.
Using app
Almost 5 years
Total reviews
40
Average rating
4.7
Thank you for writing your review and for getting in touch. Deciding whether to contact the customer after their purchase and ask for them to leave a review is up to you, but doing so would most likely see more customers returning to the site and providing reviews. We have a blog post that speaks more about the benefits of this and how to go about encouraging more reviews from your customers: https://bit.ly/2VZBWEj. The Product Reviews app does not come with any automated system that involves contacting customers and asking them to leave a review, although you could edit your order and/ or shipping notification templates to include a request for them to do so. There are also some other review apps that have this more marketing features built-in, such as Stamped.io Product Reviews (https://bit.ly/3yW0ywe) and Rivyo Product Reviews: https://bit.ly/3AQAaEm. -Victor, Shopify Support
Aug. 11, 2021
The Product Reviews app works great for basic monolingual stores. However, if you need a review app displaying form fields in several languages, then you need to look at other options. I'm working on a small bilingual store and find it utterly frustrating that the form fields can't be translated into a second language. I've spent hours looking for a solution, but it simply can't be done. There is room for improvement here!
Hey, there. Thank you for taking the time and sharing this review. We can see how being able to translate the form fields into multiple languages is important for you and your customers, and we'd be happy to share your feedback with our teams. That being said, you may also be able to use a third-party translation app, such as Langify or Translation Lab, to translate your entire shop. Please check out the available translation apps in our App Store here: https://bit.ly/3CLwXI2. Thanks again! -Elias, Shopify Support
July 6, 2021
I have noticed an issue while using the mobile version on our site. The customer cannot leave a review and the margins are slightly off. It works fine on desktop. Any bugs needing fixed here?
Hey, there. Thank you for writing this review and bringing this to our attention. While we aren't aware of any bugs that needs fixing at the moment, there could be other factors that could be leading to the issue (eg. theme, apps). Nevertheless, our Support team would be happy to take a closer look and assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2Vt7Et5) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
June 30, 2021
The app is good, though there is not much support neither communication from them, but hey, do what you can and crack on.
Hey, there. Thank you for sharing this review! If you need any support with our app, then this is something that our Support team can help you with - our Support team is available to assist you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account. Cheers! -Elias, Shopify Support
June 18, 2021
I love this app! but I want help how to display all product reviews on single page. please help somebody
Thank you for reaching out and writing your review, and I'm glad to hear that you're enjoying using the Product Reviews app! The app is designed to showcase reviews for specific products on their own product pages, and it is not possible to showcase reviews for numerous products in a single place. You could manually collect the best reviews for your store's products and add them to a Testimonials page on your website; the value of doing is explored in this article on the Shopify Blog: https://bit.ly/3dxn9X9. Whilst the feature you've request is not currently available, this may be something you could hire a Shopify Expert proficient in coding and website development to help you with. You can view our Experts directory here: https://bit.ly/3p9T9Fm. -Victor, Shopify Support