Product Reviews

Hey, there. Thank you for reaching out and bringing this to our attention. We weren't able to replicate this issue through re-installation or typical usage. Does the issue persist for you after re-installing our app? If the issue continues to persist, then we'll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify app store, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you. -Elias, Shopify Support

Hey, there. Thank you for reaching out and bringing this to our attention. It looks like the snippet for Product Reviews hasn't been removed from your theme's coding. You can try to remove the snippet by following our installation guide, that's right over here: https://bit.ly/2Xiz1qN. If you run into any issues with removing the snippet, then this is something that our Support team can help you with. While we’re not able to provide account-specific support via the App Store, our Support team would be happy to continue assisting you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log in to your account. Cheers! -Elias, Shopify Support

Hi there. Thank you for taking the time to leave your review and provide this feedback. We are sorry to hear you are having this issue. We recommend clearing your browser history, cookies and cache and trying again. You could also try in an incognito or private window to see if the issue replicates. If you have tried these troubleshooting steps and are still having this problem, please feel free to reach out to us directly via our Help Center https://bit.ly/2AWw5VA so a support advisor can take a closer look into this with you. Thanks again! -Marty, Shopify Support

Hi there. Thank you for providing us with this feedback. We are sorry to hear you are having this issue. We recommend clearing your browser history, cookies and cache and trying again. You can also try in an incognito or private window to see if the issue replicates. If you have tried these troubleshooting steps and are still having this problem, please feel free to reach out to us directly via our Help Center https://bit.ly/2AWw5VA so a support advisor can take a closer look into this. Thanks again! -Marty, Shopify Support

Hey, there. Sorry to hear that you're still having issues with Product Reviews. We've taken a look and we weren't able to replicate the same issue. If you're still running into the 404 error page, then our Support team would be happy to take a closer look with you. To contact our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Thank you! -Elias, Shopify Support

Hey, there. Sorry to hear that the reviews disappeared from your site. In order to take a closer look at the issue, we'll need to access your account. While we're not able to provide account-specific support through the App Store, our Support team would be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks! -Elias, Shopify Support

Hey, there. Thank you for taking the time and sharing this review. It looks like we'll need to access your account in order to take a closer look at the issue. Please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and our Support team would be happy to assist you through live chat, email, or callback. Cheers! -Elias, Shopify Support

Hey, there. Thank you for reaching out and bringing this to our attention. While it's possible that there may have been some minor outages that affected our app store, it looks like the issue has been resolved. Please try installing the app again, and if you continue to run into the same issue, then our Support team would be happy to take a closer look and assist you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Thanks! -Elias, Shopify Support

Thank you for writing your review and for providing us with this feedback here. This is a popular request and I can appreciate why being able to easily email customers with a request to review yours product would be hugely beneficial! I will be sure to pass your feedback onto our development team for them to consider. -Victor, Shopify Support

Thank you for reaching out and writing your review. I can appreciate why not having this option feels restrictive, and why being able to easily ask customers to leave a review is important for your business and online store. I will be sure to pass your comments onto our development team for them to consider, as merchant feedback plays a significant part in how our platform develops over time. You can also check out other review apps on the Shopify App Store which may offer this function, as well as many others: https://bit.ly/3AhiJgM. -Victor, Shopify Support

Thank you for getting in touch and writing your review. I presume that your site has a multi-language feature but the app does not translate along with it, based off of the information you have provided. I can certainly see why having this multilingual support would be desirable, and why having consistency across your website in terms of language is important. I would recommend either speaking to a Shopify Expert to see if they can assist with language translation of the app via custom coding (https://bit.ly/3p9T9Fm), or you may wish to consider some third-party reviews apps that have a translator built in. Loot Product Reviews is one that comes with multiple language options: https://bit.ly/3pjQpFw. -Victor, Shopify Support

Hey, there. Thank you for sharing this feedback. While you can translate the text for Product Reviews through the app settings; however, the app currently does not offer multilingual support. That being said, I can see how this can be a beneficial feature for many of our merchants, like yourself, and I'd be happy to pass this along as a feature request to our developers. Thanks again. -Elias, Shopify Support

Hi, there. Thank you for reaching out. Sorry to hear that you've had this issue. If you wish to fully uninstall the Product Reviews app, there is a button within the app that says "Uninstall snippet from theme" - you can press this to have the app uninstall the code before uninstalling the app. If you've already removed the app, I'd recommend installing it again so you can uninstall the app and its snippets first before deleting the app completely. If that doesn't work, our Support team can also assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Thanks. -Elias, Shopify Support

Thank you for writing your review and I'm sorry to hear that you've had this issue. If you're seeing your review duplicate on the storefront, there's likely an error with the app's code snippet in your theme's HTML. I would recommend checking your theme's code to make sure you do not have any duplicated coding on your product pages. If you are unable to locate the duplicated code, I would recommend contacting our support team directly so that you can be authenticated on the store. Our team will then be able to investigate this issue for you. You can reach them over phone, live chat, and email here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for writing your review and I am sorry to hear that you have had issues uninstalling the Product Reviews app from your store. If you've fully installed the app in your store, you'll want to remove the snippet of code you added to your store's theme code when uninstalling. The code will typically have been added in the product-template.liquid template in your theme, as referenced here: https://bit.ly/3cxXYDN. If you're still having issues removing the app and any installed code from your store, please contact our support team who can authenticate you on the store and take a look at this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

I'm sorry to hear that you're having trouble importing reviews into the app. Our steps for importing reviews can be found here: https://bit.ly/3bWGDTC, however you can always contact our support team (which is available 24/7) for help: https://bit.ly/2AWw5VA. You can contact us via scheduled callback, live chat, or email, and we'll be happy to assist. Cheers. - Brie, Shopify Support

Hi, there. If you'd like to import reviews, you can follow the steps detailed here: https://bit.ly/3bWGDTC. If you're having trouble with it, feel free to contact our team for support: https://bit.ly/2AWw5VA. In regards to removing the app, to remove it properly you will want to click on the button in the app's settings titled "Uninstall snippet from theme". After clicking this, you can remove the app and should see the product reviews section removed from your theme. Hope that helps! - Brie, Shopify Support

Hi, there. After adding the app to your store, you must install the code snippet into your theme in order for the section to appear. You can find the full instructions here: https://bit.ly/2ShcHYO. Hope that helps! - Brie, Shopify Support