ProdVid
The reviews for this Shopify App highlight the excellent customer service provided by the developers. Customers appreciate the timely responses and effective problem-solving. The app performs as expected and is highly recommended by users who have successfully implemented it on their website. However, there are concerns about a lag in video loading times on both desktop and mobile versions, which impacts the overall user experience for some users.
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The customer service attitude is very good, the reply message is very timely, and the developers have helped us solve the problem very well.
Developer provided support to fix the issue, but there is a 1-2 sec lag before the video appears on the desktop, and sometimes the video takes time to load on the mobile version. We are looking for a seamless experience, its not for us
Appreciate your review. It does take some time for videos to load, and you can extract and upload a snapshot as a placeholder so that it looks more seamless, as suggested in our email. We have also provided the instructions to do so. If you need further assistance, please feel free to email us at [email protected]
The app has performed exactly as explained and exactly as we wanted it on our website, REBEL8.com. The tech support helped implement the code extremely fast and made sure the video portion worked within our custom theme. Highly recommended.
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