ProdVid
The reviews are mostly positive, with merchants praising the app’s responsive and helpful customer support. Several reviewers mention that the support team replies quickly, provides useful advice, and helps solve implementation issues efficiently, including working with custom themes and code setup. Users also note that the app performs as expected and can be implemented successfully with developer assistance. The main negative feedback centers on performance and loading speed. One reviewer reported a noticeable lag before videos appear on desktop and slower loading on mobile, saying they wanted a more seamless experience. Overall, the app is well-liked for its support and functionality, but some users may be concerned about video loading delays and consistency across devices.
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The customer service attitude is very good, the reply message is very timely, and the developers have helped us solve the problem very well.
I just installed this recently and I would like to mention that the support is very good. They are friendly, respond very quickly, and give useful relevant advice. Recommend!
Developer provided support to fix the issue, but there is a 1-2 sec lag before the video appears on the desktop, and sometimes the video takes time to load on the mobile version. We are looking for a seamless experience, its not for us
Appreciate your review. It does take some time for videos to load, and you can extract and upload a snapshot as a placeholder so that it looks more seamless, as suggested in our email. We have also provided the instructions to do so. If you need further assistance, please feel free to email us at [email protected]
The app has performed exactly as explained and exactly as we wanted it on our website, REBEL8.com. The tech support helped implement the code extremely fast and made sure the video portion worked within our custom theme. Highly recommended.
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