Profiteer ‑ Cost of Goods Sold
Cost of Goods Sold for sales and inventory management
Rating
4.6
feedback
31
chart
#3,626
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
10%
-
Less than a year
42%
-
More than a year
42%
Reviews Summary
The reviews for the Shopify App are quite mixed, with both positive and negative aspects highlighted by users. On the positive side, many users appreciate the app's functionality in tracking cost of goods sold (COGS) and providing valuable insights into profits. The customer service, particularly from Dave, is praised for being responsive, helpful, and going above and beyond to assist users with their queries and issues. Users also find the app user-friendly and essential for running their businesses efficiently. However, on the negative side, some users mention challenges with setting up the app, especially if they have a large number of products. There are complaints about limited reporting functionality, particularly in terms of exporting data in a more organized format than CSV files. Additionally, a few users express dissatisfaction with the customer service, citing instances of unprofessionalism and defensive responses from Dave. Despite these drawbacks, the majority of users find the app valuable and recommend it for Shopify merchants looking to track COGS and improve profitability.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 24, 2021
Really happy with the app so far and support has been super helpful! We needed them to update our COGS sales history for the past 6 months, so we could run monthly COGS reports, and they got it done within 48hours. Thanks Dave :)
Feb. 6, 2021
Clunky app taking some time to setup yielding less than average results and a limited reporting functionality. Horrible customer service. Dave is not friendly and unprofessional. I do not recommend.
Using app
About 5 hours
Total reviews
1
Average rating
1.0
Hello? Terrible customer service? I answered your emails within minutes, accurately and without a single word or phrase unfriendly or unprofessional. You criticize my App without really even using it, and you criticize it for not having capabilities missing from Shopify, never mind the App? Please re-consider your 1-star review as I do not feel it is merited, all things considered.
March 7, 2019
Very good. I like this app but it takes some setting up if you already have loads of products. Could do with a better export function instead of a messy CSV file. From https://www.trucklumi.eu
Oct. 3, 2018
I reached out to the dev after the app refused to sync products (using the provided instructions, and waiting) and got back a snarky attitude based email. Beyond unprofessional and do not recommend. It's not user friendly and nowhere near out of the box ready.
Aug. 16, 2017
A great, useful app which is now an integral part of our ecommerce reporting and sales. The support and customer service offered by Profiteer is top notch, you are in very safe hands! *****
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