Promo.com ‑ Promo Video Maker
Promo.com for Shopify
Rating
4.8
feedback
1,297
chart
#109
All reviews
Rating Breakdown
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April 25, 2024
great UI - but first video would not publish to Facebook - account connected twice - but could not publish - so app worthless
Aug. 13, 2022
Love the ease of use but Publish doesn't work! Can't do anything with what I put together. Please HELP!
Hi there, We're glad you enjoyed using the app and sorry for the inconvenience. Could you please contact us via [email protected] so we could help solving this issue? Thank you! Team Promo
April 27, 2022
The app is not working. I created a video and it won't let me download or publish. When trying to exit the app it doesn't allow me too.
Dear Runway Envy Clothing Boutique Team, We're truly sorry for the inconvenience. Unfortunately, we had a few production issues related to video rendering which lasted less than an hour, however, it seems like you have encountered those issues. These issues are resolved now and we'd really appreciate if you could give Promo another try, and if you enjoy it, we would love to kindly see you change the score accordingly. Best, Team Promo
April 26, 2022
consistent glitches in system, not working properly, wont allow me to download. No direct contact person to talk to
Dear The Bawse Body Team, We're truly sorry for the inconvenience. Unfortunately, a day ago we few production issues related to video rendering which lasted less than an hour, however, you encountered those issues. These are all resolved now and we'd really appreciate if you could give Promo another try, and if you enjoy it, we would love to kindly see you change the score accordingly. Best, Team Promo
March 21, 2022
As a start-up I used the free app and it was fine when I had one store. After I added 2 additional stores that is when I started having problems where it would not recognize different pages on FB or different social media accounts. I have deleted the app from 2 stores and now it won't connect to any of my social media. This has been VERY time consuming. Tech support does not know how to fix it. Unfortunately, I have to delete it and find another app that actually works.
Feb. 11, 2022
Update* Customer support made an attempt to resolve the issue, but it remains unresolved. Further inquiry did not receive a response. I really like this app and its features. I would love to use it but misleading advertising makes it unusable in its free form. The free plan does not inform you that when you upload your video to Facebook you are greeted with a blank image with the Promo text at the bottom to redirect you to the Promo website to view your video. This redirection looks far less than professional. I understand that it's a free plan, so it will not have all the features available, but when I contacted customer support I immediately received a canned response not addressing this issue. I then sent a screenshot of the blank image with the Promo text at the bottom and am still waiting for a response hours later. All I want to confirm is whether a paid subscription will enable the videos to be uploaded directly to Facebook for immediate viewing instead of being redirected to the Promo website. If not, I won't be paying $59/month for poor customer service and unprofessional video posting.
May 21, 2021
If I could give no stars I would. After you publish the video the logo shows us as a black box. Reached out to support and that was a joke. Definitely don't recommend this app
So sorry to hear that, it shouldn't have happened! We're familiar with the issue you reported and we will issue a fix soon. Sorry for any inconvenience! Team Promo
March 12, 2021
The app is very easy to use with very cute templates. The low rating is because whenever I finish making the videos, it will not publish with the customization. The colors will default back to what it was.
Hi there, *** UPDATE: Thanks again for reaching out! the issue was fixed! *** Sorry for that! our engineering team is looking for the cause of that and I'm sure we'll soon provide a fix. I apologize for any inconvenience it may cause! Thanks, Team Promo
Dec. 11, 2020
Made 1 add, loaded properly to Facebook. yeah, grate, happy with it. So I go on and make a product video. Then I published it to my shopify store. Go to see it using the like they provide afterwards, no video to be seen. I go to my back office to the product. You can see it there, but it doesn't play. Had my IT and shopify support online trying to help me out. could not get it to show up under the image section. Shopify actually copied the code and put it on my product page. Then it shows as a 400x400 right above the product description. (not a good location). Finally gave up on that after 3 hours. Then we also published it to my fb page. the video is blank, just has there promo add on it. (Me and MY CUSTOMERS)click on the blank space and it opens up the promo page so they can create an add. I have tried it several times and with different products. Its waiting alot of my time. Contact promo for help and I get a link on how to promote your products for Facebook, Instagram and youtube. Then said they would give to there team. I figured that part out. Its very simple. So I will say they have the worst customer service.
Sorry to hear this was your experience out of our app, this was not our intention. A member of our product team will contact you soon and will try to help you out. Please note that if you are using a free Shopify theme, some of them still don't support video integration as all other themes, and therefore the videos won't work unless you'll use the manual option, as Shopify support offered. Unfortunately, we have very little control over it and the solution should be provided by Shopify themselves. Thanks, Team Promo
Dec. 5, 2020
I can't share it on my page because the "box" is so far down on the page the publish button is hidden. The box will not allow the ability to move it. I would like the ability to be able to capture the code so I can do it myself. It's available after it's shared to my business page but it only appears as a link. I'm not able to do anything I would like to do.
Dec. 3, 2020
So you think your getting a wow video about you and your product... until you publish and half the facebook post is all about them giving it away and where to get your video. Totally steals away all thunder...makes you look weak and unable to get a video. Avoid this product.
Hey there, Sorry about that, that doesn't seem to be expected. A member of our support team will contact you shortly. Thanks, Team Promo
Nov. 16, 2020
L'application me semblait super, un bug empêchant la publication des vidéos a été rapidement fixé. MAIS à ma grande déconvenue il est impossible de télécharger les vidéos créées.. On peut uniquement les partager (lorsque c'est sur Facebook ça publie un lien vers la vidéo et non la vidéo..)
Désolé pour ça! ce problème a déjà été porté à notre attention et nos ingénieurs travaillent sur un correctif. nous vous informerons une fois qu'il sera en ligne. Merci pour votre patience! Promo équipe
Oct. 14, 2020
Can't publish to Facebook anymore. It used to work but not since the application has evolved. Only publishing to Shopify product page is available, but in the end, it does not work either...
Hi there, Sorry about that, our team is looking into it and it will be resolved soon. As for publishing on Shopify, while some free themes (6) do not support all video functionalities when auto embedding a video from the app. You can use the manual embed option and embed the video on your product page description HTML. We do hope you'll give the app another try! Team Promo
July 26, 2020
English version below! ACHTUNG!!! Die Datenbank von Promo.com wurde gehackt. Falls du diese App nutzen solltest, solltest du dein Passwort ändern und dieses Passwort auch für andere Login's nicht weiter nutzen! Weitere Information dazu auf der Seite von Promo: https://support.promo.com/en/articles/4276475-promo-data-breach-faq Bist du betroffen? Check deine E-Mail Adresse hier: https://haveibeenpwned.com/ Leider informiert euch Promo nicht über dieses Problem, daher werde ich die App nicht weiter nutzen. Sie wirkt dadurch unsicher und unseriös! WATCH OUT!!! The Promo.com database has been hacked. If you use this app, you should change your password and no longer use this password for other logins! More information on the Promo website: https://support.promo.com/en/articles/4276475-promo-data-breach-faq Are you affected? Check your email address here: https://haveibeenpwned.com/ Unfortunately, Promo does not inform you about this problem, so I will no longer use the app. This makes her appear insecure and untrustworthy!
Hi, Let's get the story straight: 1. We don't have Shopify users passwords - the entire authentication process is handled with Shopify, therefore no passwords were exposed. 2. We did inform our users - we send emails to anyone who might have been affected + published an article about it on our website. 3. We're dead serious about it - we took every measure possible to ensure our users privacy. 4. The link you provided for checking the vulnerability is misleading - it tells you that the email is exposed but doesn’t tell you why or where. You can't trust this information to be related to Promo in any way possible. For any other inquiries about this matter please don't hesitate to contact our support at [email protected]. Thanks Team Promo
July 14, 2020
Impossible to post video to Facebook page. Keep seeing error "Sorry. Cannot read property 'filter' of null. Go To Home Page". Very annoying.
Hey there, sorry for that! Unfortunately it's caused by a Facebook bug that will be fixed soon. Team Promo
July 6, 2020
video wordt niet afgespeeld op de productpagina. jammer wat het werkte erg makkelijk.maar zo te zien zijn er meerdere met dit probleem
Hallo, bedankt voor je bericht. Ons ondersteuningsteam neemt binnenkort contact met u op met een passende oplossing. Bedankt, Team Promo
July 6, 2020
Not very user friendly. Can't upload video or certain high quality image to make a complete video. Limited in the amount of item to upload. Can't make a converting creative with this app. The picture "video" you make can't be downloaded as before, if you want to edit it to turn it to a really usable creative. Learn from other apps here in the app store. You guy are better than this, promo.
Hi there, thanks for taking the time and reach out. We feel like there is a misconception of what this app actually is. We didn't want to create another full-blown video creator, but a rapid tool that enables fast customizations with great results. You can upload your own images or use our FREE creative library by Getty and all the videos can be published to your social channels or be embedded on any webpage. Our support team is available for any questions that may come up. All the best with your business! Team Promo.
June 26, 2020
Did not publish to Shopify page. .
Hi there, Thanks for the review. Our support team has contacted you with a solution and we're waiting for your feedback. With any technical issue, it's better to reach our support as soon as possible. All the best, Team Promo
June 19, 2020
Worst APP ever I have seen. No one is replying to the support team. Videos are not properly supporting the theme. There are plenty of alternatives out there. Choose any of them instead of this
Hey there, our app is using new Shopify service that supposed to be supported by all themes. Our support team did responded to your question but we haven't heard from you since. If the solution we provided didn't help, please replay our email and we'll be happy to further assist. All the best, Team Promo
Sept. 7, 2020
I gave this app 5 stars but now I am changing it because I have created multiple videos today and none of them will share. I don't know what happened but I spent a whole day trying to use the app to no avail. My Labor Day sale is officially failed. Thank you.
Thanks you so much for the review! Keep making great videos ✌️