Rating

4.2

feedback

34

Reviews

chart

#1,454

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    9%
  • Less than a month
    9%
  • Less than a year
    59%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify App are mostly positive, with users praising its ease of use, simplicity, and effectiveness in sending newsletters. Many users appreciate the variety of templates available and the quick response from the support team. The app is described as user-friendly, with features like easy editing, preview options, and professional-looking newsletters. However, there are some negative aspects mentioned, such as issues with emails being marked as spam, the inability to edit email recipients, and confusion about the pricing structure.

Highlights

Ease of use and simplicity
Variety of templates and professional design
Quick and helpful customer support
Issues with email deliverability and spam
Confusion about pricing structure

Rating Breakdown

  • 5
    76% (26 ratings)
  • 4
    9% (3 ratings)
  • 3
    9% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 26, 2023

So far so good! All the info is created for you in the newsletter all I did was hit send. I think it's great

Using app

5 minutes

Total reviews

2

Average rating

3.0

1 / 5 Share

Feb. 8, 2023

{"message": "Internal server error"} The app won't open for us! Tried multiple ways, still won't work.

Using app

11 days

Total reviews

5

Average rating

4.2

Developer Reply

Hi Phil, Thanks for bringing this to our attention. Whilst the issue is isolated to your Shopify account, we've started to take steps to ensure we improve our error messaging to customers. In regards to this specific issue, once your reinstall the app we can debug the problem and see what's the root cause.

5 / 5 Share

July 29, 2021

Promo has many of the features needed to easily and effectively communicate with customers at scale. There are even a few advanced features that you do not find in other tools. If this app were a Swiss Army knife it would have to be the Farmer. It's lightweight, portable, and packs the essential tools needed for most tasks. The team at Promo is open to feedback and has implemented several features rather quickly. We look forward to working with them to improve the tool. Many thanks!

Using app

2 months

Total reviews

61

Average rating

3.2

Developer Reply

Thanks for the awesome review and for your even better feedback! We're happy we could get the updates out to you within a few days and we hope they help.

5 / 5 Share

June 15, 2021

I have only just downloaded this app to my shopify tonight and have already sent out my first newsletter. It was so easy, I didn't have to think too much on what kind of content to put in it which would do my head in. The templates are amazing and easy to edit, and it has made me feel so much more confident in sending newsletters to our subscribers. I highly recommend this app...

Using app

3 months

Total reviews

10

Average rating

4.0

Developer Reply

Fantastic to hear that you are loving the app and it is working so well for you. We're happy our app could help Creedance and Co run smoothly. Feel free to reach out to us and the team anytime if you have any requests or questions. Many thanks for the kind review.

3 / 5 Share

Nov. 8, 2020

This app is okay, I dont like how you can't edit who you are sending the emails to. Please add this feature

Using app

5 months

Total reviews

1

Average rating

3.0

Developer Reply

Hey, thanks for reaching out. We tried to contact you directly to better understand your use case but didn't hear anything back yet :) We only send email to verified subscribers in your Shopify admin. Shopify gives us access to these subscribers via their API so we don't have the ability to edit them. You can however edit them yourself in the Shopify admin if need be. Hope that helps answer your question. Thanks

All reviews

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