Propel Subscriptions App
The reviews for the Propel Subscriptions Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Customers appreciate the quick response times, helpfulness, and efficiency of the support staff, with specific mentions of team members like Tom and Leo. The app itself is praised for its ease of use, seamless integration with Shopify stores, and customizable features that cater to various subscription needs. Users also mention the positive impact on their businesses, such as increased revenue from recurring subscriptions and improved customer experience. However, there are a few negative reviews that touch on issues like data portability limitations and compatibility with certain payment gateways.
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Really great product and the customer service is top tier! Which in today's world is so rare. they have live people in the support chat, not an ai bot and they are always so lovely, so helpful and super fast response time :)
Hello friends at Crystal Dripp, Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
We used Propel Subscriptions for several years and the app worked adequately for basic subscription functionality. However, as our business grew, we needed to migrate to a platform with more advanced subscription capabilities. The major issue we encountered is data portability. Propel does not provide a self-service export for active subscriptions, forcing merchants to contact support directly for migration assistance. After explaining that we needed an export to migrate to another subscription platform, support stated they would need to involve their development team. Multiple days later, we still have no resolution and our follow-up emails have gone unanswered. What makes this especially concerning is that our new subscription provider indicated they have seen similar migration/export issues with Propel repeatedly, suggesting this is not an isolated incident. The result is that our migration timeline is effectively blocked while customer subscription data remains inaccessible without manual intervention from Propel’s team. I strongly recommend merchants carefully evaluate: * subscription data portability * migration/export tooling * vendor lock-in risk * responsiveness during offboarding before committing long-term to this platform.
Hello friends at Zhi's Bug Hub, First, I'm sorry. You needed your subscription data to migrate, we were too slow to deliver it. That's on us, and it's not the experience any merchant should have. Your full export was sent; if anything is missing, please reach out to us again. You're also right that we don't yet offer a self-service export. Making it easy to take your data with you is something we should have nailed, and we're working to fix it. Thank you for the years you spent on Propel. I'm sorry we ended on this note, and I'd genuinely like to make the rest of your handoff as smooth as possible. Chris @ Propel Commerce
great app, customer service was very quick
extremely fast, gentle and smart
Hello friends at mrka, Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
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