Proviews ‑ Product Reviews Q&A
The Shopify App has received overwhelmingly positive reviews from users, with many praising the fast and efficient customer service provided by the team. Users appreciate the app's functionality, ease of use, and the excellent support they receive. The customer service team, especially individuals like Ajit and Milan, have been highlighted for their outstanding assistance and responsiveness. Users also mention the affordability of the app compared to other options in the market. However, there are a few mentions of limited support over the weekends and some minor issues with navigation. Overall, the app is highly recommended for its features, customer service, and value for money.
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Thank you, Ajit. You're doing a great job out there!
Fast and efficient customer service when requesting change/fixes to our site - thank you.
Have been a loyal customer for years. Was a little hesitant with this new app but it's really awesome. The team were very helpful in transferring my data. Ajit especially was brilliant!
Stay Away From This App!! Reviews Published Without Approval Proviews has become a serious risk for Shopify merchants. Their new AI moderation system can publish reviews on your own storefront without prior approval from the website owner, leaving merchants to chase support after unwanted content is already live. Their off topic review AI moderation is also a joke, with the system failing to properly separate product reviews from delivery issues, personal taste opinions, or other matters outside the merchant’s direct control. Do not let them hide behind Google. Google Product Ratings may apply inside Google’s ecosystem, but that does not require Proviews to automatically publish reviews on a merchant’s own website. Other apps can manage Google compliant feeds while still allowing manual approval for website display. Any review app that removes merchant approval over website publication is not fit for purpose. In the end, Proviews’ system publishes reviews on your website at its own discretion, without explicit permission from the website owner.
Thank you for taking the time to share your detailed feedback. We genuinely appreciate merchants who raise concerns directly, as it helps us build a better product. We would like to share that we have recently introduced an update to Proviews that gives merchants greater control over the reviews displayed on their storefront. You can now publish or unpublish individual reviews according to your preference, making it much easier to manage the review content that appears on your website. This update is designed to give you the flexibility to curate your storefront reviews while continuing to benefit from Proviews' review management capabilities. Thank you again for your feedback — it directly contributes to how we continue to improve the app.
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