Proviews ‑ Product Reviews Q&A
The reviews are overwhelmingly positive, with most merchants praising the app’s ease of use, smooth installation, and strong feature set for collecting, displaying, and importing reviews. A major recurring strength is customer support: reviewers repeatedly mention fast, responsive, knowledgeable, and proactive help from the team, especially Ajit and Milan, including assistance with setup, migrations, fixes, and custom changes. Many users also highlight good value for money, with several calling it affordable or even the best option for small businesses. Additional positives include useful integrations such as Google Shopping/Google Merchant Center, review request emails, photo/video reviews, Q&A functionality, and a generally reliable experience. The main negatives are limited but important. A few reviewers mention that the app is less customizable than the older version, and one user noted lack of weekend support. There are also a couple of serious complaints about stability and moderation behavior, including a report that the dashboard/reviews disappeared during trial and another alleging that AI moderation published reviews without merchant approval. Overall, though, the sentiment is strongly favorable, and the negative feedback is concentrated around customization limits, support availability, and concerns about moderation/control rather than the core usefulness of the app.
Review RSS feed
We recently moved several of our stores from the old SMPS app over to Proviews, and the entire process went very smoothly. Their team kept us informed throughout the migration and made what could have been a complicated transition very easy. Support has been excellent from the start, including help with a few custom website buttons we needed. Nehal was especially responsive and helpful in getting everything taken care of quickly. Very impressed with the app and the level of service behind it. Highly recommended!
We had four stores that needed migrating from the old SMPS app to Proviews. The team at Proviews was outstanding about communicating updates and made the migration of all four stores simple. We couldn't ask for better support, and they even helped with a couple custom buttons for our websites. Special shout out to Nehal, thanks for the prompt assistance in addressing our needs. 5-Star App!
still working on understanding the platform
I used the old Q & A app from this company and was really happy with it. However, they are retiring it so I have added this new version. I did not want the reviews element and Ajit kindly removed that section and made colour changes to the Q & A so it blended better with my theme. The support has been prompt and helpful and for what I need my plan is free, so thank you making this available to smaller businesses at no charge. My only gripe is it is a shame the app is not as customisable as the old one hence the four stars.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.