Proviews ‑ Product Reviews Q&A
The reviews for the Proviews app on Shopify are overwhelmingly positive, with users praising the customer service and support provided by the team. Many users highlighted the quick response times and helpfulness of the support staff, particularly mentioning individuals like Ajit and Milan. The app itself is described as user-friendly, with features that meet the needs of online stores, such as easy installation, customization options, and the ability to collect and showcase reviews effectively. Users also appreciated the affordability of the app compared to other alternatives in the market. However, there were a few negative reviews mentioning issues with customization limitations and concerns about reviews being published without approval.
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I used the old Q & A app from this company and was really happy with it. However, they are retiring it so I have added this new version. I did not want the reviews element and Ajit kindly removed that section and made colour changes to the Q & A so it blended better with my theme. The support has been prompt and helpful and for what I need my plan is free, so thank you making this available to smaller businesses at no charge. My only gripe is it is a shame the app is not as customisable as the old one hence the four stars.
Thank you, Ajit. You're doing a great job out there!
Fast and efficient customer service when requesting change/fixes to our site - thank you.
Have been a loyal customer for years. Was a little hesitant with this new app but it's really awesome. The team were very helpful in transferring my data. Ajit especially was brilliant!
Stay Away From This App!! Reviews Published Without Approval Proviews has become a serious risk for Shopify merchants. Their new AI moderation system can publish reviews on your own storefront without prior approval from the website owner, leaving merchants to chase support after unwanted content is already live. Their off topic review AI moderation is also a joke, with the system failing to properly separate product reviews from delivery issues, personal taste opinions, or other matters outside the merchant’s direct control. Do not let them hide behind Google. Google Product Ratings may apply inside Google’s ecosystem, but that does not require Proviews to automatically publish reviews on a merchant’s own website. Other apps can manage Google compliant feeds while still allowing manual approval for website display. Any review app that removes merchant approval over website publication is not fit for purpose. In the end, Proviews’ system publishes reviews on your website at its own discretion, without explicit permission from the website owner.
Thank you for taking the time to share your detailed feedback. We genuinely appreciate merchants who raise concerns directly, as it helps us build a better product. We would like to share that we have recently introduced an update to Proviews that gives merchants greater control over the reviews displayed on their storefront. You can now publish or unpublish individual reviews according to your preference, making it much easier to manage the review content that appears on your website. This update is designed to give you the flexibility to curate your storefront reviews while continuing to benefit from Proviews' review management capabilities. Thank you again for your feedback — it directly contributes to how we continue to improve the app.
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