Proviews ‑ Product Reviews Q&A
Proviews ‑ Product Reviews Q&A by Simprosys
Rating
4.8
feedback
94
chart
#2,034
All reviews
Rating Breakdown
Review RSS Feed
Nov. 26, 2024
I've been in eCommerce for over a decade, and Milan from Proviews went above and beyond. He resolved my integration issue himself instead of passing it off to support, unlike others like Yotpo. Proviews is truly underrated, and their exceptional service deserves recognition. Highly recommend!
Store
My Store
Using app
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Oct. 23, 2024
I am a clothing brand owner. I would say that their support is far more greater than the other review app. They are really helpful and passionate. I will always have my business with then!
Aug. 12, 2024
So far so good. Issues fixed quickly, communication very good. App is quite big, but quite easy to navigate around, having questions and answered for your products is a good tool. Thanks Milan for sorting my issues.
June 21, 2024
The product from the Symprosis team was excellent, and their support, especially from Milan, was outstanding. He attentively listened to my issue, provided the necessary assistance, and offered valuable suggestions.
May 28, 2024
Support Team is amazing. Great Experience and got a resolution very fast. Highly Recommended!!
May 9, 2024
Very happy with this app. Symprosys customer service is very helpful. Highly recommend.
May 8, 2024
very good app, specially for your google shopping reviews feed, support is amazing.
May 2, 2024
The app has been a fantastic tool to illustrate social proof across my store. Support is extremely helpful and has answered all my questions promptly.
April 23, 2024
As always, the Simprosys team is nothing short of amazing! Meet from their team has blown me away with amazing customer service, and help every time we had a question. I can tell you that your safe trusting your business with any Simprosys app or offering. I enjoy putting my money in good honest peoples pockets, and all of the staff at Simprosys will always be there to help you and impress you with their amazing response times and customer service.
April 12, 2024
What truly sets Proviews apart is its customer support. The team is not only responsive but also exceedingly knowledgeable. Every query I had was addressed promptly and effectively, reflecting their commitment to customer satisfaction. Additionally, their support was instrumental in resolving issues related to integrating past reviews and formatting errors into the Google Merchant Center, ensuring a smooth transition and continued operational excellence. Another standout feature is the app's compliance with ADA (Americans with Disabilities Act) standards, making it accessible to a broader audience. This attention to inclusivity is a significant advantage and demonstrates the app’s dedication to serving all users equitably. Proviews is not just another review app; it’s a comprehensive solution that enhances customer interaction and directly contributes to increased sales through better feedback and improved trust. The analytics provided are invaluable, giving insights that help tailor my approach to meet customer needs better.
March 21, 2024
La aplicación cumple su función a la perfección y el servicio de atención al clientes es de 5 estrellas. Atentos y dispuestos a solucionar todas mis inquietudes. Muy recomendable!
March 15, 2024
Customer support attentive and responsive to our requests. They take the time to understand the problems encountered and help with the various widget/feed installations. Thanks again.
March 13, 2024
Outstanding customer service. Milan consistently provides assistance and proactively offers solutions or modifications. Her responsiveness is exceptional. Thanks Milan!
March 4, 2024
I cannot express how impressed I am with Proviews! ⭐⭐⭐⭐⭐ This app has truly transformed my Shopify store. The seamless integration process took minutes, and I was immediately able to start collecting genuine customer reviews. The customizable review request emails are a game-changer, significantly increasing my review response rate. The option for customers to include photos with their reviews adds a personal touch and authenticity to my product pages. It's a fantastic feature that sets Proviews apart. The customer support is exceptional - responsive and knowledgeable. Any queries were addressed promptly, showcasing their commitment to customer satisfaction. In summary, Proviews is a must-have for any Shopify store owner. It's user-friendly, customizable, and the analytics are invaluable. This app has not only enhanced my customer feedback strategy but has significantly boosted my sales. Highly recommended! ⚡
Feb. 7, 2024
I love this app and their other apps. Has been a blessing and if i ever need help they are there to help me. Also help when i have issues with any code that is there, they will help. Love that we are finally receiving reviews.
Feb. 1, 2024
I had hope for this app when my last review app which I've used for years started getting glitchy. I can live with errors and getting help here and there, but during the 15-day trial, the entire dashboard and all my reviews disappeared and was replaced by an odd Proviews Q&A that looked like a backend interface. Their support did request for access to fix the problem at the end of the day but after 15 days, this will become a paid monthly app and for an error this big, it was hard to be confident in committing to this app for years to come. I don't really want to keep checking on an app to see if its working fine.
Dear Merchant, We are sorry to hear that you had a bad experience with our Proviews ‑ Product Reviews Q&A App. We value your business and your feedback. The issue that you faced with the dashboard and the reviews occurred as we were updating an app. We chose bad timing for making the changes and we apologize for that. It was resolved within a few minutes and did not affect the app's functionality or performance. Also, we assure you that going forward all our merchants will be notified in advance of any such scheduled maintenance or updates. We have also requested access to your store to check and resolve the problem, but we noticed that you had uninstalled the app. We are sorry to lose you and hope you can give us another chance to serve you. As a gesture of goodwill, we can offer you a dedicated manager to monitor your store. We can extend your free trial if you're planning to come back. This way, you can test our app thoroughly and make an informed decision. Please also note that our app keeps any store’s configuration and reviews for 30 days after uninstallation. So anyone can easily reinstall and use our app again. Thank you for showing interest in our app and for sharing your experience with us. We will take this as a valuable insight and will be more careful in the future. Sincerely, Meet Adhia Product Lead - Proviews - Product Reviews Q&A app.
Jan. 26, 2024
After some issues, support helped me out and were very understanding. Very good reviews app.