Carmarthen Camera Centre review for Purple Dot | Trusted Pre‑Order

1 / 5

Jan. 5, 2023

Installed and used the app for two weeks. 2 major negatives: 1. It covered our product pre-order pages with "powered by purple dot". 2. Our products disappeared from the Google shopping channel. After uninstalling the app all the products reappeared on Google shopping. Unacceptable. 1*

Using app

About 1 month

Total reviews

5

Average rating

4.0

Developer Reply

Thank you for giving Purple Dot a try! We wanted to take a friendly moment to clarify a bit about your experience. As a premier pre-order partner for both brands and shoppers, Purple Dot ensures that your shoppers have access to everything they need to feel informed while they wait for their pre-order — including self-service tooling like changing a shipping address or updating their payment method. We provide all of this for shoppers out of the box. We place 'Waitlist powered by Purple Dot' near the pre-order, so shoppers know that your pre-orders have these benefits and how to access them. Tens of thousands of shoppers trust Purple Dot as a pre-order partner because of these self-serve options, which boosts conversion and also reduces returns for you — because the shopper can access everything they need while they wait. In regards to Google Shopping, Shopify only supports preorders on your store. This isn’t a restriction with Purple Dot but with Shopify, and it happens automatically until your items are in stock. Rest assured, though, that we’ve raised this feedback directly with Shopify and can let you know of any updates. We’re also more than happy to jump on a call to explore if there is anything theme related that may have made the Waitlist powered by Purple Dot misplaced or go awry — as it should be subtle. We hope this helps and that you will give us another try in the future :)

Purple Dot | Trusted Pre‑Order for Shopify
Purple Dot | Trusted Pre‑Order
4.7 star
40 reviews

Create trusted pre-order experiences in your Shopify store

Developer
Shopify App Store