Fairytalewise review for Purple Dot | Trusted Pre‑Order
Sept. 23, 2022
The app doesn't work like it should be. I couldn't select the products I needed for a pre-order. And when I asked the customer service, they replied by asking my password of the store to check everything. Very shady and unprofessional. This is literally the first time an app asked me to share my password via email to check where the problem could be in my store, while they should check where the bug could be in their platform.
Hi there -- Thank you so much for getting in touch. And I apologize for the confusion here. At the time, our customer service representative got the support tickets mixed up and thought your customer-facing store was locked behind a password -- which brands often do pre-launch. To debug it, we needed to be able to see the frontend store and asked for this password. This was a mistake though, and related to a different store -- hence the mix-up. Rest assured, we don't need nor ask for Shopify account passwords. We'd be happy to follow up and re-address this for you so you can be successful in taking pre-orders. Let us know and looking forward to hearing from you.
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