AQ Online Ltd review for Purple Dot | Trusted Pre‑Order
Nov. 21, 2022
I emailed before installing the app to ask if they supported my Focus theme and I was told they did. I installed the app and created over 20 pre-orders just to find out the app wasn't compatible with our mobile site. The team then sent me a list of compatible themes and mine was on there! After they just acknowledged it wasn't compatible which is ironic. Great concept and UI but terrible experience with theme compatibility.
We are really sorry about your experience and appreciate the effort you put in. We didn't spot at first that mobile specifically had an incompatibility, and this was an oversight on our side. It's never our intention to waste your time and apologize that happened. We appreciate your feedback. Please let me know if you have any other questions.
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