HomeChime Store review for Push Down & Hide Out of Stock
Aug. 30, 2024
The UI and app look good, and the features look good, but my experience was difficult. My store, maybe because of compatibility, had issues-not sure, but here's what happened. Okay, this was really bad; now I have to spend more money on my developer. This application broke my site on the first install. I installed, followed the onboard recommended steps, and bam, no more product page. And when I click on my product link, it goes back to my homepage now. I tried talking to Kubra and to Mete, and instead, each of them told me through an automation to play a game instead of helping me-3 times in a row, which was extremely frustrating for having my brand new site broken by a simple app installation. At least someone (Kubra I think) replied to me and explained that the app sometimes does this, and asked what I expected. I asked to get help, and they told me that an escalation would happen, but then someone came online telling me to CALM DOWN. This is not what I call customer service—battering your customers with game-playing automations and then telling them to CALM DOWN. At this point, I prefer getting help from respectful devs. I have no doubt the software is good, BUT BEWARE of customer service!! Here are some actual quotes I received from support: "CALM DOWN and help us OK??" along with "YOU CAN EITHER APPRECIATE OR STOP CONSUMING OUR TIME" Ashamed to see this on this ecosystem. If anyone is a shopify dev that can help with my broken page please email me at [email protected] im desperate at this point.
Thank you for sharing your thoughts with us. I’d like to clarify a few points regarding your experience and our approach to support. Our team consists of the actual developers and founders, not a third-party support service. We don’t hide behind automation or outsourced teams; instead, we prioritize direct communication to provide accurate and efficient support. We take calls and handle issues ourselves, even on weekends, because we value our customers and their time. As for your product page issue, it’s worth noting that the app's "hide" feature functions as intended—it temporarily hides sold-out items. We understand that compatibility can vary, but the app performed as expected when we reviewed it. We’re continuously refining our process based on customer feedback, but it’s important to communicate specific issues directly so we can assist effectively. Our SLA and support expectations are clearly outlined on our pricing page, and we consistently strive to address urgent matters. I understand your frustration, but our team is here to help and would appreciate constructive communication in return. If there’s a specific issue or need you have, we’re ready to address it professionally. Thank you for your feedback, and if you have further questions or concerns, let us know—we’re here to help, directly and transparently.
