Charming Beads review for Push Down & Hide Out of Stock
Oct. 15, 2024
1) Installed. 2) Configured and Switched on. 3) Was told by live chat to wait 5-10 minutes. 4) after an hour did not work. Was told it was my fault as something in my theme. My store is brand new out of the box by the way. 5) Asked chat to help me resolve. 6) Was passed over to Mete who was rude, obnoxious and flat out accused my of being some kind of rival that only came to leave a one star review. Well guess what Mete - you we're right about one part of that (clue: the other part was fantasy on your behalf). My business has been doing 7 figures for 14 years. Never have I experienced such an awful service. Okay the app did not work out of the box for whatever reason. What should have happened is: 1) An offer to go into our back end with collaborator code. 2) identified the issue and fixed, or explained to us how to fix. 3) The app would have then worked. 4) A happy paying customer for years to come! The mind boggles, it really does. How can you even be in business treating a paying customer like this? Cue Mete coming on here telling a pack of lies about how it was me that was rude etc
Dear Paul, I’m sorry, but having a seven-figure revenue does not justify using inappropriate language with our team. For us, all customers—whether paying or non-paying—are valued equally, and we strive to resolve every merchant's issues to the best of our ability. We have established runbooks with troubleshooting steps, but from the beginning, you threatened us with a one-star review and then used disrespectful language. As you know, we have the chat transcript documenting these exchanges. As we explained during the chat, we don’t insert any code into your theme; instead, we make changes directly on the Shopify admin’s collection page. If your theme or filtering app does not adhere to this setup, you will need to reach out to them. We followed the steps you referenced in your review. In any case, you can review our other feedback to see our consistent attitude towards merchants over the years. We wish you great sales, but we won’t tolerate any kind of abusive language.
