BINS AND BOXES review for Push Down Hide Out of Stock MB
Oct. 22, 2025
We are experiencing issues with the plugin. We are also paying for "Priority Support". Unfortunately there is no way to reach anyone and the matter is urgent. We do not get an answer in the chat. Very bad experience.
We’re truly sorry to see this feedback from a customer who has been using our app smoothly for more than three years. Our team works hard to provide fast and effective support to all users — even customers like you on the Basic plan receive Priority Support. Unfortunately, due to a high volume of support requests that day, our initial response was delayed by about 1–2 hours. We completely understand how frustrating that can be and sincerely apologize for the delay. After that, our team reached out with several solution suggestions, but unfortunately, they were not accepted. We always do our best to assist all our customers as quickly and effectively as possible. If you change your mind, please feel free to reach out to us — the Merchbees team is always happy to help with anything we can.