Lay‑Buys Virtual Terminal
Lay-Buys Virtual Terminal App
Rating
4.1
feedback
96
chart
#3,904
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
12%
-
Less than a year
42%
-
More than a year
38%
Reviews Summary
The reviews for the Lay Buys Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the ease of use for customers, the ability to offer layaway options, responsive customer support, and the lack of a monthly subscription fee. On the other hand, negative aspects mentioned in the reviews include confusion among customers about the payment process, difficulties in setting up the app, issues with cancellations and refunds, and challenges with the payment gateway integration. Some users also expressed frustration with the lack of clarity in instructions and the appearance of the pop-up add.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 1, 2023
Just completely confused me. I've not received payments from people that set up a subscription, they've had the goods and then cancelled the subscription. I uninstalled the App but the pop up is still there. Not happy at all.
Please advise your account number - I cannot find your account. This App is a layaway subscription method , where merchants only deliver goods after final payment. So not sure you have correct App
March 1, 2023
Lay Buys has filled a need for diversity of payment options on our website for over a year now. We've never had any issues with customers struggling to understand the process and whenever I've contacted customer service, I've always received a speedy response. I also love the lack of a monthly subscription. Some of the reviews here mystify me a bit - the whole point of a lay by is that you're paid in installments by the customer and they don't receive their product till they've paid in full - it's not a credit service. Hence the name 'Lay Buys'. Not sure if this is the right service if that's only what you're looking for. We have both on our site - more options for our customers. We've been really happy with Lay Buys!
Jan. 28, 2023
From the start of offering this additional payment method for customers, it has been nothing but a huge disappointment! Having to take time to address customers questions in regards to how it works to then the customers who used it to then just cancel it. Having customers file claims with Pay Pal because of the lack of information on how the payment platform works. I just yesterday got a new claim from a customer over this. It has been aggravating, time-wasting, and worst of all the person who handles customer service which his title is Chief Executive has NOT been helpful at all. Only more of waistful time!
Jan. 7, 2023
Excellent solution for Shopify merchants. Great customer support. Reliable. Efficient. Entrepreneurial. Effective. Also like that PUT IT ON LAY-BUY doesn't charge a monthly subscription fee.
Nov. 7, 2022
I offer both Lay-Buy and Sezzle on my website and what I like about both is that they’re free to start up: but the huge difference between the two is that Sezzle pays me right away, so I can ship faster, which keeps my authenticity on google in good standing. Laybuy however doesn’t pay me right away so I can’t ship the product until the last payment is made by the customer. This means slower shipping times and that translates to my page not ranking high on google. I also like how Sezzle tells customers what their payment would look like by dividing it out on each product page so they know exactly what to expect. It’s also pretty looking on the website whereas laybuy is just a black and white pop up. Lastly, if you’ve logged in via Shop at any time on my website to pay, then suddenly want to use laybuy, the option disappears and is no longer available. You would have to create a new account. I wish both had an online chat with 24/7 support but neither do.
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