Lay‑Buys Virtual Terminal

Jan. 28, 2023

From the start of offering this additional payment method for customers, it has been nothing but a huge disappointment! Having to take time to address customers questions in regards to how it works to then the customers who used it to then just cancel it. Having customers file claims with Pay Pal because of the lack of information on how the payment platform works. I just yesterday got a new claim from a customer over this. It has been aggravating, time-wasting, and worst of all the person who handles customer service which his title is Chief Executive has NOT been helpful at all. Only more of waistful time!

Feb. 2, 2022

I have contacted the shop now three times for help uploading this on my store, I have not received one answer, so would I recommend this app definitely not, support is the biggest key in any business which have had none here.

May 24, 2021

I was never able to use the app. My shop has its own domain and i kept getting redirected to lay buys homepage. under their forms to set everything up it shows shopify as an option but your store has to have the "myshopify.com" in the domain. It was extremely frustrating to try and figure out and after an hour I gave up.

Feb. 8, 2020

Honnestly, this app should get a serious review of the Shopify app store... The first red flag for me was that the copyright on their user-interface says 2014... I mean, in how far should you trust a payment gateway system that hasn't updated their copyright since 2014, or even taken the time to add the necessary code that shows the current year? (What about GDP regulations of 2019?) I installed the app and honestly was very skeptical from the start: there are countless grammar errors on the user-facing side of the app, the whole user experience doesn't make any sense, as it displays different installation processed in different places + it seems like there are no actual fixed names for any of the functionalities. I believe that this app was written by a single person, which also leaves me a little worried. Now, the actual installation doesn't actually work... The "install embedded app", which I believe should either take you to an app that would create an embed on the front end of the website or install the code for it, simply redirects you to the first page of the app. I then contacted support, which I believe wrote the app (Warrin), he didn't address the issue that I mentioned in my message but instead asked me to "Then finally do a copy of your PayPal credentials into your dashboard, per steps below". Strangely enough, the app doesn't have any inputs for these Paypal credentials, which I also mentioned in my message, but he didn't address the issue. Then, what I found very strange, is that the app and he specifically ask you for the Paypal credentials. (Email address + Password + Signature). * This is against Paypal's terms. A third-party app that functions with Paypal, should make use of the technology using API keys or webhooks, and never ask a user for the account email or password directly. Anyway, I now deleted the app from the store, and I believe that Shopify should seriously review this, and I believe that the developer should make sure to update the app, remove the bugs, have a clear user experience (not use different terms in different places), and review its functionality to ensure it's actual operations are legal. I wouldn't waste my time downloading, as the actual app simply doesn't even work...

March 15, 2019

BEWARE! If you uninstall this app, it still shows on your website and people will continue being able to use it!! I just found that out the hard way. Erg! Also, there is no way to set a minimum order amount. If a customer buys a $1 product, they can put it only Lay-Buy. Crazy! :-( I would have kept the app if there was a way to set a minimum order amount. It really messes the flow of things up when I have a bunch of $1-$5 orders pending.

Aug. 26, 2018

The absolutely worst app installation of all time. I just wasted 1/2 hour going back and forth trying to get this app to do it's thing. FRUSTRATED and about to uninstall. The rating doesn't go below one star, too bad.

June 19, 2018

not sure if this is still live... i got one order via this probably 1-2 years ago, nothing since and a customer filed a not as described claim for a custom order and they refunded all payments!!! :( be careful, if the amount is high, you might get burned like i did... i wish they contacted me to let me know they have improved the app. or at least if its still live...

May 28, 2018

I download this app. I can not even get past the API part. I enter my information. and hit save and it does not save it. I do not know it would work for my website or not. Just sad

March 8, 2018

i don't know but i have had the app since 2016 and no order as ever come through with this lay-buy . 1st order come through in Feb 2018 and there was a technical fault . customer paid for the 1st instalment then it was cancelled they tried again and it went through ,.. i got the 1st payment but no order .i called the tech support and they said everything is okey both side. after a couple of weeks the customer wants to pay for the second instalment and they email us that they can do that. I had to delete the app because this sounds like a stress for me and customers .. Hope there is other app that offer laybuy.

Feb. 11, 2018

Been waiting since November for assistance via my tech agency - Pixel Supply. No one will respond to emails for assistance. Missed out on many sales because app wasn't working. Followed all instructions and asked for support with no response.

Aug. 4, 2017

After Following all process, connecting it with pay pal, installing App, adding snipets of code where it's supose to go - it doesn't show up in alternative payment drop menu !!! Waste of my time. :(

Aug. 3, 2017

DOES NOT SUPPORT SOUTH AFRICA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jan. 28, 2017

Most difficult app to get activated on Shopify.