Rating

4.8

feedback

310

Reviews

chart

#2,650

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    15%
  • Less than a year
    55%
  • More than a year
    29%

Reviews Summary

The Qstomizer App for Shopify has received overwhelmingly positive reviews from users. Customers praise the app for its user-friendly interface, robust customization features, seamless integration with Shopify stores, and responsive customer support. Many users have reported significant boosts in customer satisfaction and sales after implementing the app. The developer, Ramon M. Ortigosa, is highlighted for his exceptional support and dedication to ensuring customer satisfaction. However, there are a few negative reviews mentioning issues with setup confusion and lack of timely communication for help.

Highlights

User-friendly interface and robust customization features
Responsive customer support and seamless integration with Shopify
Significant boost in customer satisfaction and sales
Exceptional support from developer, Ramon M. Ortigosa
Issues with setup confusion and lack of timely communication for help

Rating Breakdown

  • 5
    93% (289 ratings)
  • 4
    2% (5 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    4% (11 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 27, 2025

Great app! Easy to use. Support is great! Fast and easy to work with.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2025

I’ve been using the Qstomizer App for my Shopify store, and I absolutely love it! As someone who isn’t particularly tech-savvy, I really appreciate how user-friendly and intuitive the interface is. It made setting up product customization options so easy, and I didn’t need any outside help to get everything running smoothly. The app has completely transformed how I offer personalized products to my customers. The customization features are robust and flexible, allowing me to create unique options that my customers really enjoy. Since using Qstomizer, I’ve noticed a significant boost in customer satisfaction, and it’s even helped increase my sales—I’d say by around 50%! One of my favorite things about Qstomizer is how seamlessly it integrates with my Shopify store. It doesn’t disrupt the design or aesthetics of my site at all, and it works perfectly on mobile devices, which is a huge plus since so many of my customers shop on their phones. The developer has also been incredibly responsive whenever I’ve had questions or needed adjustments. They’ve gone out of their way to accommodate my specific needs, which has made the experience even better. Overall, I’m really impressed with Qstomizer. It’s been a fantastic addition to my store, and I highly recommend it to anyone looking to enhance their product customization options. It’s easy to use, effective, and has made a noticeable difference in my business!

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 11, 2025

The best personalising and customisation app I have found so far. I have tried several and they all have limitations that Qstomizer doesn't. Clean look, fast and supportive customer services, and offering many customisation options.

Store

Reluxe

Using app

20 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Feb. 10, 2025

The app looks cool, but the setup is a bit confusing. My biggest issue is the lack of communication for help. I initially had trouble embedding the app into the site, so I sent an email for help. Right away, Ramon was responsive within the hour to help me get it fixed, which was great. But then I had some questions about certain settings and how to get certain templates set up to the way that I needed them, and no response after that. Over 24 hours later, still no response even after sending 2 follow up emails. The next day, I ended up submitting a new email through the "contact developer" link in the app store, and again received a fast response from Ramon saying that he'll reply off of my other email. I received his response, but it was unclear and also did not answer all of my questions, so I replied off of that email, but it has been over a week and a half and still no response in sight even with follow up emails. I don't have time to be ignored like this, so I'm ultimately moving on due to lack of response for support. ***Adding additional information after developer's response: Developer is claiming that they offer a smooth experience and committed to answering customers as soon as possible. But when I ask a question and over a week goes by with no response, I highly doubt that is a fast response, especially when there is NO RESPONSE AT ALL. After sending a couple follow ups asking to please respond to my email because I'm still confused and I still do not get any response AT ALL, that is still hardly answering my question. I literally had to send another inquiry through the Shopify page instead of the email chain we were originally communicating from to ask to please answer my question and all I got from that inquiry was a "we'll respond to your other email in a moment" and then I received a response from the other email saying "I'm responding to your email now" and they didn't even answer all of my questions that were in there. I wasn't just asking "can I do this or do that" and what features the app does, I was confused and truly didn't understand even after watching the tutorials MULTIPLE TIMES. So I had more questions because I truly didn't understand, but yet I was left disregarded. But ok... chalk me up as a general merchant that doesn't like to check the tutorials. That's far from the truth. I'm the type of person that tries so hard to figure things out on my own so that I don't have to ask for help. If I'm asking for help, it's because I truly need it because I am unable to figure it out on my own. I seriously cannot get over the response from this developer. Had you reached out to apologize and continued to help me, that would have been such an easy fix, but you're trying to play victim (which you're clearly not) instead.

Using app

19 days

Total reviews

1

Average rating

1.0

Developer Reply

At Qstomizer, we have been committed to delivering a high-quality experience for over 11 years. While we typically refrain from responding to reviews, we want to take a moment to address your concerns. We are truly sorry to hear about your dissatisfaction, especially after maintaining a strong track record of positive feedback for the past seven years. Our team strives to provide prompt and helpful support, and we responded to your inquiries within minutes. However, we regret any misunderstanding or inconvenience you may have experienced. We genuinely appreciate you taking the time to try Qstomizer and share your feedback. Your insights help us continuously improve our platform and support processes. If there’s anything we can do to better assist you, please don’t hesitate to reach out. Thank you again for giving Qstomizer a try!

5 / 5 Share

Feb. 4, 2025

I think i tried all the other customizer apps on here but this one is by far the best one. The support time helps me with everything and setting up all my products was really easy. Great app!

Store

Grey 51

Using app

3 months

Total reviews

3

Average rating

5.0

All reviews

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