Soy and Shea review for OC Quantity Breaks Order Limit
May 26, 2022
This app changed the script in my store meaning items could not be added to the cart and the update cart function was also broken. After contacting Shopify support we thought it was an issue with my computer and cleared all cookies. It started to work but after almost a week with no orders, a customer contacted me reporting the issue I had been having. I then discovered I was still getting the issue. After contacting shopify support again, it was discovered it had altered the script of my site and we had to revert it back to before adding this app. I do not recommend using this app even if you are paying for it! It started to show faults within 10 minutes of adding to the site and got worse when I removed it.
[NOTE] This issue was fixed completely. Our app is using app embed now, so this kind of issue can never happen again! -------- Hello, We received your feedback about the serious problems that you met with our app. Firstly, we are really sorry for the problems our app has caused with your store. It's all our fault for causing those problems and also for not supporting you in time, which ended up having a bad effect on your store's performance. Therefore, we totally understand your frustration. About the solution for that, I want to ask if your store can work normally now or not, after reverting the store? If not, please let us know so that we can help to fix all of the problems. Sometimes our app might work incorrectly with some themes (this is normal with any app when the themes are so diverse), so customers can switch to App embed mode or contact us for manual support to fix the issue. We do provide support 24/24 via chat or email. It's a pity that we haven't had the opportunity to support you after you install the app. And even though you were so disappointed with our app, can we have another chance to serve you again with our app? If yes, we promise to never disappoint you again. We also contacted you via email for more support. Hope to hear from you. Thank you
Create quantity discount, quantity breaks and minimum order