Smartviewer: Quick View
Reducing shopping time and improving customer experience
Rating
4.9
feedback
1,157
chart
#180
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May 24, 2020
**Changed from 5 stars** This app causes a glitch in multiple places on my site. Everything works great in grid view, but list view creates a double "Quick View" button. This happens on my home page, blog pages, collections, etc. So I reached out for help. I even provided screenshots of the problem, before and after pictures to illustrate this problem occurs only in certain views.The initial reply asked for access to the site. It was a quick reply and I thought this meant they would handle this for me quickly. Wrong. They logged in once and said they couldn't get the glitch to show up and asked for more details. I mean, I wrote a paragraph explaining it AND provided multiple pictures. Ok, so I explained it again. To which he replies that they still can't get the error to work. He sends me a short video illustrating it should work fine but he hasn't logged into the site for 2 days to even check the code.. So how can you fix it if you're not in the code looking for the problem? The problem is our site has a native quick view button but not on our home screen. Our original ticket with secomapp was a request to have them ONLY install their code on our home page so there wouldn't be a confliction. It seemed to work. Apparently it only does in certain views which means this code was installed incorrectly and now I can't get help long enough to fix the problem. THEN their app has a massive error in the dashboard so I couldn't disable the app if I wanted to. **Original review** I am really surprised at how professional the support is for Secomapp! There was a glitch (I'm assuming an incompatibility with my theme) So I wrote them an email and I got a reply within an hour..this was late at night over the weekend. Not only did they reply fast, but my problem was solved instantly. Kudos to Secomapp! I'm glad to be using their service as I know I will be taken care of if anything else pops up! Thanks again!
Sept. 26, 2017
Excellent app. Easy to setup and use. Even free version is more than enough for shop. Thanks guys.
Sept. 23, 2017
i didn't work at first, but with help of the team they manage to fix it. quick response and very helpfull
Sept. 20, 2017
Thank you Secomapp team for creating this app. Now my store looks more professional ... www.dubaifilter.com
Oct. 5, 2017
EDIT: App works great, but do not let their developers have access to your liquid code. They tried to make changes to make their app match my theme and have altered very important elements of my store.
We are sorry for this misfortunate event. The mistake was fixed and your product was restored within 3 hours. Our team ensures that this issue will never happen again. For further discussion, please contact us via [email protected]
Sept. 20, 2017
At first the app wasn't working properly but Louis from their support team was great and fixed things. Great app and support.
Sept. 16, 2017
Merci pour votre aide ! efficace et rapide .... je recommande cette application.
Sept. 15, 2017
This app worked perfectly for our store! Easy - just install and voila! My only wish is that the product image would be larger or magnified.
Sept. 14, 2017
It was too easy I thought I didn't even install it.. but then I saw the Quick View (which looks great) on my website just like that. Very very cool.
Sept. 14, 2017
Quick view was amazing when I used it. The support was too. I needed to change how the mages were displayed and within a few hours their support not only responded, but made a few tweaks to get it exactly how I wanted it. Was very impressed
Sept. 11, 2017
Quick view is an important feature for the user experience on any ecommerce store. This app delivers the needed functions as promised. Using the Supply Shopify theme, the quickview buttons that show up on a hover over a product listing image are slightly off-center to the left and show a bit farther up from the bottom of the image on some products than others. I also found that the quickview buttons started appearing in the general vicinity of thumbnail-sized product images if they linked to product pages. Unlocking these images removed the problem. I'd say both of these are minor concerns and fair tradeoffs to get a free feature that improves the overall ease with which a customer can add products to their cart.
Sept. 11, 2017
This app works great and easy to customize! I had an issue on my site with this app after installing some other applications. I wrote [email protected] and gave them access to my store; their support team addressed in promptly and had me up and running by next business day. Couldn't have had a better experience - Thanks guys!