QUICKBOOKS SYNC by Bold  for Shopify

QUICKBOOKS SYNC by Bold

Easily sync Shopify orders with Quickbooks

Developer
View on App Store

Rating

3.6

feedback

270

Reviews

chart

#534

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    10%
  • Less than a year
    24%
  • More than a year
    63%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the seamless integration of Shopify data into QuickBooks, saving them valuable time and effort. The customer support team is also praised for being responsive and helpful in resolving issues. However, on the negative side, there are concerns about pricing changes, lack of communication about updates, and issues with inventory syncing and tax mapping. Some users have experienced disruptions to their business operations and frustration due to unresolved issues.

Highlights

Seamless integration of Shopify data into QuickBooks
Responsive and helpful customer support
Concerns about pricing changes and lack of communication
Issues with inventory syncing and tax mapping
Disruptions to business operations and frustration

Rating Breakdown

  • 5
    48% (130 ratings)
  • 4
    10% (28 ratings)
  • 3
    3% (9 ratings)
  • 2
    5% (13 ratings)
  • 1
    33% (90 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 17, 2024

Had a great experience! Paul scheduled a call with me despite Bold normally doing things via chat. He worked with me and followed up each day to make sure that the error had been corrected. He was very responsive

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 8, 2024

This product does not work as promised. It has been a daily source of frustration since installing it. Some issues of note: -Product inventory does not get updated from QBO to Shopify, so even after receiving a purchase order in QBO, our inventory constantly reads zero or negative in Shopify. We have plenty of stock available. This makes inventory counting impossible, renders reports meaningless, and makes ordering difficult. -Price and cost fields are not mapped properly: sometimes, the price in Shopify is mapped to the cost in QBO - resulting in selling items at cost if our staff doesn't catch the error. We have more than 4000 SKUs - it is impossible for us to catch them all. Sometimes no price comes through to Shopify, other times, no cost. -Vendor fields aren't mapped properly: the Vendor in Shopify always defaults to your store's name, instead of the vendor in QBO from whom you buy the product. -Because you can't map anything manually - you just have to hope that correct products are aligned - if you sell something through Shopify that hasn't been mapped properly, instead of selling a catch-all item in QBO, Bold makes a second item. Much of our inventory was therefore erroneously duplicated in both QBO and Shopify. -Sometimes the sync option would cycle through in an hour, but at least twice it got caught somewhere in the midst of syncing and would sit, partially completed, for over a week. -No customer service or help options were available for us to ask questions. The amount of time we wasted chasing down these issues has led to a loss of revenue and time. This is not the product for anyone who wants to successfully and efficiently run a business.

Using app

--

Total reviews

1

Average rating

1.0

Developer Reply

We are so sorry to hear of the troubles you experienced. I can confirm our team reach out in an attempt to help. We are always happy to investigate should any problems arise with our apps, either through ticket or live chat on our Help Center at support.boldcommerce.com.

4 / 5 Share

Jan. 10, 2024

We experienced a number of error is our daily synchronization reports related to tax authorities in states we do not do business in. After emailing tech support, Bryson was quick to respond to let me know there were some known bugs. He was able to correct the reporting for our account and we have not seen the errors since. Thanks!

Using app

Over 7 years

Total reviews

1

Average rating

4.0

Developer Reply

We are so glad to hear that Brysen was able to help you resolve the issues you were seeing. Thanks for taking the time to write in, we will be sure to pass along your kind words!

1 / 5 Share

July 11, 2023

I am exceptionally frustrated with the way this organization changed it's pricing and disabled features with little to no notice. I have been using BOLD to sync my Shopify sales to Quickbooks through their free integration for quite some time (not a limited time free trial). I received an email Thursday, June 29th stating the free integration will be phased out, and all must switch to a paid plan. No problem, I get it. Things can't be free forever. Problem is, this was the beginning of the 4th of July holiday and retail rush, and we could not make a change immediately. By July 1st - 2 days after reciecing the email from Bold - over a holiday weekend, no less - our integration ceased working. This is exceptionally disruptive to our business, and I am very disheartened by the lack of consideration and communication for their small business users.

Using app

Over 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for writing in with your feedback. We are sincerely sorry to hear that you were taken by surprise regarding the change in pricing for the app. Although we had sent our earlier communication, our team has noted your suggestion that it would have been helpful to send additional communications closer to the date. Again, we sincerely apologize for the disruption you experienced, we will certainly take this feedback to improve future communications. Thanks again for writing in.

5 / 5 Share

July 10, 2023

Very pleased with this app, having been using since 2020. Seamlessly exports Shopify data into QuickBooks. Occasionally we get errors on import but they are identified and I can manually input the odd time a transaction doesn’t go through properly. Def recommend.

Store

Mister Butcher

Using app

Almost 3 years

All reviews

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