Bold QuickBooks Sync Pro

We experienced a number of error is our daily synchronization reports related to tax authorities in states we do not do business in. After emailing tech support, Bryson was quick to respond to let me know there were some known bugs. He was able to correct the reporting for our account and we have not seen the errors since. Thanks!

UK users beware. This app does not handle VAT on shipping correctly after changes last year. Bold are aware of the problem but seem unable to fix it in time to help us. We now have to manually edit hundreds of transactions to change the shipping VAT from Zero rated to 20%. Update: It seems Shopify updated the way it handles VAT sometime last year and unticking the "Charge tax on this variant" means the shipping is Zero rated as well unless another standard rate product is also in the basket. The solution is to create a collection manually containing all zero rated products, and create a "Product override" in Tax settings for your zero rated collection at Zero% and then tick "Charge tax on this variant" for all products. The app has functioned extremely well for us up to this point, but Bold did not help us sort this problem just saying " our devs are aware of this issue but there is no ETA as to when a fix might be implemented as this would require a major overhaul to our app's core code. Your sales receipts are going to have to be manually adjusted until a fix is released I'm afraid." This indicates that they don't understand that the problem has to be corrected in your Shopify Tax settings and not in their code and lead us to go backwards and forwards not knowing what was to blame. We still have many transactions to edit in Quickbooks, but going forward the imports will be correct.

Hazma has been extremely helpful. I had numerous problems with tax assignments for shipping out of state. All of these issues are now resolved, sales are exporting to QB and I am no longer receiving error messages.

I have used this app for 3 yrs with no problems, suddenly error problems. It took a bit to get a response but once I got on their radar they have been right on it. Think we have worked out the issues at this point. Thanks

Just started using the app and so far so good. Did have an error when exporting but reached out to customer service and customer service (Nikhil) got back to me pretty quickly with a step-by-step guide (so helpful!) to figure out how to get around the errors. I am a visual learner so the guide was exactly what I needed. Hopefully this app works in my favor as I grow and expand my business.

I would not be able to survive without this APP. It can take up to 1-2 days for customer service to get back to you about an issue, but once you've started the convo, they are quick to reply and helpful. I've had Jericho and Hamza help me over the past 2 years on the SAME ISSUES. I'd notice a "negative" in Shopify Holding because their would be a stop in exporting because of a "tax rate"? *** On another note ~ If a customer does a Split Transaction using cash and credit card on the Shopify POS, then it doesn't export correctly and I'll have to have my accounting adjust the cash deposit "match" for me. Hopefully BOLD will be able to fix this.

I ran into some problems with multiple tax rates keeping some orders from importing; but I chatted with Hamza in support and they fixed me up very quickly. Well done!

Priyanka and Mona were a great help fixing a small problem in our QuickBooks integration app. Next to no wait on chat and I had an answer that fixed the problem within minutes. Another task checked off the list! Check!

I have used the App well before Bold took it over. While it has some quirks, the low cost makes up for them. One thing that makes Bold stand out from others is knowledgable, and competent support. I had an issue that I could not solve. Jericho from Bold had it all fixed in about 30 minutes. I would highly recommend the App for anyone needing basic sync of customers and sales. Never did use the inventory to its fullest but there is also support for that aspect. For the reason that it is economical, and support is very good.

Thanks Jericho and Rony for you help today. You were able to get my questions answered quickly and efficiently. I really appreciated you checking into how things work in QBO so I could get the most out of your app. Your customer service makes me glad I chose your app.

I will put 4 stars instead of 5 as my initial query was not even taken into consideration by a member of their staff. However after having insisted, Samuel L was so kind to call me within 24 hours and did everything to sort my problem out very shortly. Thank you again Samuel. The app is great otherwise!

Samuel was helpful in sorting out our export issue with inventory items. Couldn't be happier with his help!

Good service got me through setup issues. App delivers and makes for hassle-free accounting at a reasonable price.

It's way too expensive for what it does. Looking for alternatives. Also it doesn't seem to know how to handle Amazon Payments, which I didn't think would be a big deal but it turns out a lot of people like to use Amazon Payments. It does handle Shopify Payments transactions fine. But for $20/mo? I signed on when it was free.. so now I have to figure something else out.. Update: Customer support contacted me and assured me they are working on a fix to handle Amazon Payments. They also offered me a discount while I wait for this feature.

Very Solid. It's QuickBooks the gold standard for accounting products. It's what you'd expect from them.

We appreciate the functionality of the "FREE" tier of this app so far with keeping our books accurate to the payouts. As we continue to expand and orders increase - having to pay a monthly fee on top of everything (even as a paying Quickbooks Online customer) - and depending on what that volume is - is frustrating. I do consider those fees accommodating for the continual improvement, monitoring and support for this app independently as it provides "as-needed" functionality per business that I assume Quickbooks themselves do not have to deal with. I can't punish Bold Apps for that. I can wish there was a more thorough integration between the two (like connecting clients and customers viewable through the Shopify admin side - like the Insightly/Quickbooks integration - and viewing invoices or sales receipts that coordinate to that customer).

This app has been helpful thus far. I just started using it and can't wait to see what it can all do! Paul was very helpful to me when I had questions regarding using it for the first time.