Wears The Mountain review for QUICKBOOKS SYNC by BOLD
July 11, 2023
I am exceptionally frustrated with the way this organization changed it's pricing and disabled features with little to no notice. I have been using BOLD to sync my Shopify sales to Quickbooks through their free integration for quite some time (not a limited time free trial). I received an email Thursday, June 29th stating the free integration will be phased out, and all must switch to a paid plan. No problem, I get it. Things can't be free forever. Problem is, this was the beginning of the 4th of July holiday and retail rush, and we could not make a change immediately. By July 1st - 2 days after reciecing the email from Bold - over a holiday weekend, no less - our integration ceased working. This is exceptionally disruptive to our business, and I am very disheartened by the lack of consideration and communication for their small business users.
Thank you so much for writing in with your feedback. We are sincerely sorry to hear that you were taken by surprise regarding the change in pricing for the app. Although we had sent our earlier communication, our team has noted your suggestion that it would have been helpful to send additional communications closer to the date. Again, we sincerely apologize for the disruption you experienced, we will certainly take this feedback to improve future communications. Thanks again for writing in.
