Whimsy Ry review for QUICKBOOKS SYNC by BOLD

June 9, 2018

The only reason I'm giving this two stars (and not one) is that the product seems to work ok. It is still buggy on many items and we will see how buggy it ends up once I now have to start paying for exports and there is more information that will be moved from Shopify to QuickBooks Online. Like many others I'm also disappointed to now have to pay a fee when I'm already paying a fee to both Shopify and QuickBooks Online. I already have to manually enter many items that "Error" out on export. If you want to charge for an item it better work damn near flawlessly instead of having to manually enter sales every month. Never has it properly exported all transactions in a month. It also appears I won't get the "free" upgrade until August because all they sent was an email notification and I did not notice they were going to start charging because I only integrate sales once a month and just noticed the notification at the top of Shopify today and then found the email buried in between thousands of others I get. They should have given more than about three weeks notification on the Shopify integration page. Proof of crappy customer service and communication. Update 6/9/18 - I'm bumping my original two star review to three because the customer service did follow up and get us a free trial. I will also say that the program does work overall fairly well. There is still a few issues that would be nice if the would work out. However, no matter what I have trouble swallowing an additional fee that we will eventually have to pay when the free trial period runs out. Having to pay for Shopify, QuickBooks, and this App is a bit on the steep side. I would try Xero except I see Bold operates that integration app between Shopify and Zero also so I'm sure once that becomes popular enough Bold will be charging for that one too...