PRIORI Skincare review for QuickBooks Online

June 14, 2023

After 2 months of commerce channels not connecting with the banking feature, it's finally fixed! The help agents kept telling me that developers were working on this and that it was a system-wide issue, but there was no timeline and zero updates. Most businesses sell online so not being able to capture sales from your online channels is beyond problematic. I received a feedback form and responded expressing my frustration with these unresolved issues. The next day after submitting the feedback form, I received an email from Jerry Chuang. He and I eventually hopped on a Zoom call to finally resolve these issues once and for all. Jerry was incredibly patient, solution-focused, and most of all he provided a great customer experience. Prior to Jerry, I was so frustrated with Quickbooks that I was about to change software systems, but fortunately I won't need to do that anymore. My recommendation to all is that if you have a commerce issue, select the "give us feedback" highlighted in blue in the Overview Commerce tab. It will connect you to the right people who can help. Thank you Jerry, you saved the day!