Green Mountain Yarn & Fiber review for QuickBooks Online

Oct. 5, 2023

There are too many problems with this app to list. The three huge ones I've discovered so far are: 1) no app transactions other than credit card transactions are transferred. So no cash, checks, gift certificate, gift card, etc. 2) Although sales tax expenses are captured in the (credit card) transactions, they are not mapped correctly, so if I go to the Sales Tax page, it shows that zero sales tax is due, along with a long list of "Overdue" sales tax bills for $0, and there is no clear way to resolve this. 3)No inventory sync. Enough said. The biggest problem though, is that there is nobody on the support team who knows more than any Shopify user about how to resolve these issues. I've spent hours on the phone with a QBO "expert" who was reading from the same online articles that I am more than capable of finding and reading. That's far less than I expect of an app that I would pay (way too much) for, if I was planning on continuing. I've invested weeks in this and I'm about to end my trial subscription. Complete waste of my time, as well as that of the QBO certified bookkeeper I hired to help with this transition.