QuickCEP: Live Chat&AI Chatbot
使用AI聊天机器人提高Shopify的转化率
Rating
4.8
feedback
82
chart
#5,570
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
1%
-
Less than a month
21%
-
Less than a year
65%
-
More than a year
10%
Reviews Summary
The Shopify App QuickCEP has received overwhelmingly positive reviews from users. Customers praise its powerful customer service capabilities, user-friendly interface, comprehensive functionality, and AI-driven features. The app is highlighted for its ability to integrate multiple channels such as social media, email, and telephone, providing a unified platform for data analysis and user operations. Users appreciate the efficiency and effectiveness of the AI chatbot in providing real-time responses and improving customer satisfaction. However, there are concerns raised about the app's performance impact on website speed and user experience, with some users reporting a drop in performance scores after implementation. Additionally, there are mentions of unresponsive technical support in some cases, which has led to frustration among users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 1, 2024
Very powerful sofeware for customer service. All team members are wonderful!
Oct. 31, 2024
The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable. EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered. For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop. If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.
Oct. 18, 2024
QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP
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