QuickCEP: Live Chat&AI Chatbot
使用AI聊天机器人提高Shopify的转化率
Rating
4.8
feedback
59
chart
#1,319
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
5%
-
Less than a month
37%
-
Less than a year
53%
-
More than a year
0%
Reviews Summary
The Shopify App has received mostly positive reviews from users. Customers appreciate the powerful customer service capabilities of the app, mentioning that it has significantly improved their work efficiency and customer interactions. The integration of multiple channels like social media, email, and telephone, along with AI-driven features, has been highlighted as beneficial for user operations and data analysis. Users also praise the user-friendly interface, comprehensive functionality, and the helpfulness of the customer service team. However, there are some concerns raised about the app's performance impact on website speed and performance scores, leading to a drop in CWV and Lighthouse scores for some users. Additionally, there are mentions of delays in technical support responses, which have left some customers feeling unattended to.
Highlights
Review RSS Feed
All reviews
Nov. 1, 2024
Very powerful sofeware for customer service. All team members are wonderful!
Oct. 31, 2024
The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable. EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered. For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop. If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.
Hello Lumissence Our colleague clio was on vacation due to illness and could not reply to your message in time. We are very sorry for this. clio responded to your email as soon as possible after recovery, and we explained all the reasons to you in the email. Our plug-in will not affect your website ranking. This has been verified by many of our customers. Thank you very much for your use and attention to our products. We hope that you will communicate with our colleagues in time after seeing our emails to ensure that any misunderstandings between us are clarified. we have already shared your concern with our engineering team and created a case to track the progress of this issue. You may reply to this email, and the engineering team will receive a notification promptly. Based on the available information, the engineers conducted 10 AB tests on the https://lumissence.com website. The results show that, under identical devices, networks, and loading conditions, the QuickCEP App has less than a 2% impact on your website's Lighthouse score, which falls within the normal range. PS: The attached file contains the detailed results of these 10 AB tests. The test device's UA information is: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36. I hope that after reviewing the information, you might consider retracting your one-star rating.
Oct. 18, 2024
QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP
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