Rating
4.8
feedback
82
chart
#1,662
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
1%
-
Less than a month
21%
-
Less than a year
65%
-
More than a year
10%
Reviews Summary
The reviews for the QuickCEP Shopify App are overwhelmingly positive, highlighting its powerful customer service capabilities, user-friendly interface, and comprehensive functionality. Users appreciate the AI-driven features that enhance customer interactions, improve work efficiency, and streamline operations. The app's ability to integrate multiple channels such as social media, email, and telephone, along with its data analysis and user operations capabilities, are highly praised. Additionally, the customer support team is commended for being helpful and responsive, further enhancing the overall experience for users. However, there are a few reviews mentioning concerns about the app's performance impact on website speed and performance, which led to lower scores in performance metrics like CWV and Lighthouse. Some users also expressed disappointment with unfulfilled promises of technical support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 1, 2024
Very powerful sofeware for customer service. All team members are wonderful!
Oct. 31, 2024
The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable. EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered. For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop. If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.
Oct. 18, 2024
QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP
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