Prehook: Quiz Funnel Builder
Use a Quiz to personalize customers' shopping experience
Rating
4.8
feedback
53
chart
#2,895
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
9%
-
Less than a month
38%
-
Less than a year
42%
-
More than a year
2%
Reviews Summary
The reviews for the Prehook Shopify App are overwhelmingly positive, with users praising its ease of implementation, ability to drive engagement, and valuable data insights about prospective customers. Customers appreciate the responsive and dedicated support from the Prehook team, with many highlighting personalized assistance from Gen, one of the cofounders. However, there are a few negative reviews mentioning issues with recommendation algorithms, pricing discrepancies, and occasional bugs affecting the app's functionality. Despite these drawbacks, the majority of users highly recommend Prehook for its effectiveness in generating revenue, improving customer service, and enhancing lead generation and conversions.
Highlights
Review RSS Feed
All reviews
Nov. 18, 2022
We've seen great results from using Prehook! Easy to implement, drives engagement, and gives you valuable data about prospective customers.The team at Prehook is also very responsive to any support requests and are very dedicated to finding a solution, even to custom problems.
Thanks so much for sharing feedback, we're thrilled to hear that you are learning more about your customers with the quiz and increase engagement! - Gen
Oct. 21, 2022
This Quiz App is a great addition to my client's e-commerce store since we can personalize more and know what our customers want. Gen of Prehook is also very hands-on and always able to help us with our concerns. Thank you!
Oct. 8, 2022
I love the design of this app and I felt the pricing was better than other quiz apps, I meant to migrate over to this app from another but the recommendation algorithms don't seem to work very well and it was just too much of a hassle in the end to set it up properly. I'd give 3 stars, it probably would work well for simpler quizzes with straightforward responses, but I gave 2 because we were charged $45 for the app even though we had no completions(never went live).
Hi there Alina, Thanks very much for sharing your feedback! I'm sorry that your experience with Prehook was a 2-3 star experience. We aim to provide the best customer support and success in the Shopify ecosystem, and I'd appreciate the opportunity to make this right for you if you are open to it. I have emailed a few times, happy to refund you and ensure that you are able to migrate with fine-tuned recommendation algorithms if you'd like. unfortunately we were not able to connect on our scheduled call. Please reach out to me directly any time if we can help you migrate your quiz, we can take care of all of the quiz design and implementation to get it set up to your liking. I understand that the recommendation can take some time to set up, as we have focused on building a robust recommendation platform. Thanks again for trying Prehook, I hope that we can make this right for you. Best, Gen, Prehook Co-Founder
Sept. 27, 2022
Not only is Prehook generating great revenue for our business but the Founder jumped on a zoom call with he to help me optimize our current strategy. If you're on the fence, pull the trigger. These guys and their app is the real deal.
Thank you for your review, it means a lot for you to share your experience. Thrilled to hear about your experiences with Prehook, and excited to see continued growth! - Gen
Aug. 25, 2022
Great app for online shopping! Really easy to use and customize. Gen is extremely helpful and explains the product/capabilities very clearly. Already seeing results!
Thanks so much for sharing your feedback, we're thrilled that you are finding it easy to use and customize! - Gen
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