Prehook: Quiz Funnel Builder
Use a Quiz to personalize customers' shopping experience
Rating
4.8
feedback
86
chart
#3,334
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
6%
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Less than a day
5%
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Less than a month
23%
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Less than a year
59%
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More than a year
7%
Reviews Summary
The reviews for the Prehook Shopify App are overwhelmingly positive, with users praising its ease of implementation, ability to drive engagement, and valuable data insights about customers. Customers appreciate the responsive and dedicated support from the Prehook team, especially Gen, who is commended for being hands-on and helpful. The app is lauded for its effectiveness in generating revenue, optimizing strategies, and providing personalized customer service. However, there are a few negative reviews mentioning issues with recommendation algorithms, pricing discrepancies, and occasional bugs affecting the user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 18, 2022
We've seen great results from using Prehook! Easy to implement, drives engagement, and gives you valuable data about prospective customers.The team at Prehook is also very responsive to any support requests and are very dedicated to finding a solution, even to custom problems.
Thanks so much for sharing feedback, we're thrilled to hear that you are learning more about your customers with the quiz and increase engagement! - Gen
Oct. 21, 2022
Truly happy so far with this app. Gen was super helpful with any questions I had and helped me move forward in set up. This is an amazing way to start to gain direct insight on you customers and what they need/want. Highly recommend
Thank you so much for the review, it's been a pleasure to work with you on getting your quiz live, very excited to see you learn more about your customers and increase your conversion rate with the Prehook quiz! Best, Gen
Oct. 21, 2022
This Quiz App is a great addition to my client's e-commerce store since we can personalize more and know what our customers want. Gen of Prehook is also very hands-on and always able to help us with our concerns. Thank you!
Oct. 8, 2022
I love the design of this app and I felt the pricing was better than other quiz apps, I meant to migrate over to this app from another but the recommendation algorithms don't seem to work very well and it was just too much of a hassle in the end to set it up properly. I'd give 3 stars, it probably would work well for simpler quizzes with straightforward responses, but I gave 2 because we were charged $45 for the app even though we had no completions(never went live).
Hi there Alina, Thanks very much for sharing your feedback! I'm sorry that your experience with Prehook was a 2-3 star experience. We aim to provide the best customer support and success in the Shopify ecosystem, and I'd appreciate the opportunity to make this right for you if you are open to it. I have emailed a few times, happy to refund you and ensure that you are able to migrate with fine-tuned recommendation algorithms if you'd like. unfortunately we were not able to connect on our scheduled call. Please reach out to me directly any time if we can help you migrate your quiz, we can take care of all of the quiz design and implementation to get it set up to your liking. I understand that the recommendation can take some time to set up, as we have focused on building a robust recommendation platform. Thanks again for trying Prehook, I hope that we can make this right for you. Best, Gen, Prehook Co-Founder
Sept. 27, 2022
Not only is Prehook generating great revenue for our business but the Founder jumped on a zoom call with he to help me optimize our current strategy. If you're on the fence, pull the trigger. These guys and their app is the real deal.
Thank you for your review, it means a lot for you to share your experience. Thrilled to hear about your experiences with Prehook, and excited to see continued growth! - Gen
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