Plantflix review for Prehook: Quiz Funnel Builder
Oct. 8, 2022
I love the design of this app and I felt the pricing was better than other quiz apps, I meant to migrate over to this app from another but the recommendation algorithms don't seem to work very well and it was just too much of a hassle in the end to set it up properly. I'd give 3 stars, it probably would work well for simpler quizzes with straightforward responses, but I gave 2 because we were charged $45 for the app even though we had no completions(never went live).
Hi there Alina, Thanks very much for sharing your feedback! I'm sorry that your experience with Prehook was a 2-3 star experience. We aim to provide the best customer support and success in the Shopify ecosystem, and I'd appreciate the opportunity to make this right for you if you are open to it. I have emailed a few times, happy to refund you and ensure that you are able to migrate with fine-tuned recommendation algorithms if you'd like. unfortunately we were not able to connect on our scheduled call. Please reach out to me directly any time if we can help you migrate your quiz, we can take care of all of the quiz design and implementation to get it set up to your liking. I understand that the recommendation can take some time to set up, as we have focused on building a robust recommendation platform. Thanks again for trying Prehook, I hope that we can make this right for you. Best, Gen, Prehook Co-Founder
Use a Quiz to personalize customers' shopping experience