Prehook: Quiz Funnel Builder
The reviews for the Prehook Shopify App are overwhelmingly positive, highlighting its effectiveness in guiding customers to the right products, improving product discovery, and enhancing the overall customer experience. Users appreciate the ease of use, personalized shopping experience, and the valuable data it provides about prospective customers. The support from the Prehook team, particularly Gen, is praised for being outstanding, responsive, and dedicated to helping users troubleshoot and optimize their quiz setups. However, there are a few negative reviews mentioning issues with pricing, recommendation algorithms, and occasional bugs that affected the user experience.
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rehook is a powerful and easy to use quiz app that helps guide customers to the right products. It works perfectly for creating a personalised shopping experience. The support is outstanding. Luke was extremely helpful and responsive, and took the time to troubleshoot and test our quiz setup thoroughly. Everything is now working perfectly. Highly recommend this app if you want to improve product discovery and customer experience.
We've seen great results from using Prehook! Easy to implement, drives engagement, and gives you valuable data about prospective customers.The team at Prehook is also very responsive to any support requests and are very dedicated to finding a solution, even to custom problems.
Thanks so much for sharing feedback, we're thrilled to hear that you are learning more about your customers with the quiz and increase engagement! - Gen
This Quiz App is a great addition to my client's e-commerce store since we can personalize more and know what our customers want. Gen of Prehook is also very hands-on and always able to help us with our concerns. Thank you!
I love the design of this app and I felt the pricing was better than other quiz apps, I meant to migrate over to this app from another but the recommendation algorithms don't seem to work very well and it was just too much of a hassle in the end to set it up properly. I'd give 3 stars, it probably would work well for simpler quizzes with straightforward responses, but I gave 2 because we were charged $45 for the app even though we had no completions(never went live).
Hi there Alina, Thanks very much for sharing your feedback! I'm sorry that your experience with Prehook was a 2-3 star experience. We aim to provide the best customer support and success in the Shopify ecosystem, and I'd appreciate the opportunity to make this right for you if you are open to it. I have emailed a few times, happy to refund you and ensure that you are able to migrate with fine-tuned recommendation algorithms if you'd like. unfortunately we were not able to connect on our scheduled call. Please reach out to me directly any time if we can help you migrate your quiz, we can take care of all of the quiz design and implementation to get it set up to your liking. I understand that the recommendation can take some time to set up, as we have focused on building a robust recommendation platform. Thanks again for trying Prehook, I hope that we can make this right for you. Best, Gen, Prehook Co-Founder
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