Quotilio ‑ Quote Manager
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App has been offline for 5 days and no response from the team when we send a support message!
Hey team, completely understand the frustration. Our app had an outage earlier this year. For full transparency, when we bought this app, the previous owner locked us out of many support platforms, and critical app functionality necessary to operate day to day maintanence. Which is why your support tickets went unanswered. We've since recovered everything, fixed the platform, and made improvements that mean outages like that one can't happen ever again. I'd like to offer you something an offer on whichever plan you're on. Email me directly at [email protected] and I'll set it up personally.
App has not been working for a couple of weeks. It's not loading, thus I cannot see our data/customers/quote requests, and customers cannot submit a quote request. Of course I have contacted the support via e-mail and via contact form (two weeks ago!) and - NOTHING! No reaction at all. This is the worst customer service I've ever seen!
Hey team, completely understand the frustration. For full transparency, when we bought this app, the previous owner locked us out of many support platforms, and critical app functionality necessary to operate day to day maintanence. Which is why your support tickets went unanswered. We've since recovered everything, fixed the platform, and made improvements that mean outages like that one can't happen ever again. I'd like to offer you something an offer on whichever plan you're on. Email me directly at [email protected] and I'll set it up personally.
The support staff disappeared and left the screen with empty submission. I asked for the custom function so that it will take product options generated by other app. It was working at first, and about a year ago, nothing worked and company support link broken. I will move onto asking for a refund. Do not buy this app.
Hey Swordstore.com, I completely understand the frustration and thank you for being a longtime supporter. For full transparency, when we bought this app, the previous owner locked us out of many support platforms, and critical app functionality necessary to operate day to day maintanence, which is why it seemed like the support staff disappeared. I assure you we come with a new team of extremely capable support engineers that work around the clock to ensure your application is working smoothly. We have also since, recovered everything, fixed the platform, and made improvements that mean outages like that one can't happen ever again. I'd like to work with you personally to make your custom function is working. I also have an offer for you for your plan. Email me at [email protected] and I'll make sure you are all squared away.
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