Quotilio ‑ Quote Manager for Shopify

Quotilio ‑ Quote Manager

Request Quote button, Add to Quote, Customizable Quote Form
Rating
3.5
Feedback
15
Reviews
Chart
#5,430
Shopify

All reviews

1 / 5 Share
March 17, 2026

Our app has been offline for a week. I have sent 4 messages for help and there is no response!

Store Using app Total reviews Average rating
i-Spa About 3 years 4 4.0
Developer Reply

Hey, I'm the new owner of the Quotilio app. My company purchased this app earlier this year and your experience is exactly the kind of situation we've been working to fix. For full transparency: During the purchase the previous owner left with several access keys, accounts, and support platforms we needed to operate, which locked us out of the email and ticket inboxes for months. That's why your messages went into a void no one was checking. I completely understand the frustration. We've since recovered everything, fixed the platform, and made improvements that mean outages like that one can't happen the same way again. As a 3-year supporter I'd like to offer you a gift on whichever plan you're on. Email me directly at [email protected] and I'll set it up personally.

1 / 5 Share
March 16, 2026

App has been offline for 5 days and no response from the team when we send a support message!

Store Using app Total reviews Average rating
CYCLEWAYS 6 months 3 3.7
Developer Reply

Hey team, completely understand the frustration. Our app had an outage earlier this year. For full transparency, when we bought this app, the previous owner locked us out of many support platforms, and critical app functionality necessary to operate day to day maintanence. Which is why your support tickets went unanswered. We've since recovered everything, fixed the platform, and made improvements that mean outages like that one can't happen ever again. I'd like to offer you something an offer on whichever plan you're on. Email me directly at [email protected] and I'll set it up personally.

1 / 5 Share
April 1, 2026

App has not been working for a couple of weeks. It's not loading, thus I cannot see our data/customers/quote requests, and customers cannot submit a quote request. Of course I have contacted the support via e-mail and via contact form (two weeks ago!) and - NOTHING! No reaction at all. This is the worst customer service I've ever seen!

Store Using app Total reviews Average rating
Developer Reply

Hey team, completely understand the frustration. For full transparency, when we bought this app, the previous owner locked us out of many support platforms, and critical app functionality necessary to operate day to day maintanence. Which is why your support tickets went unanswered. We've since recovered everything, fixed the platform, and made improvements that mean outages like that one can't happen ever again. I'd like to offer you something an offer on whichever plan you're on. Email me directly at [email protected] and I'll set it up personally.

1 / 5 Share
May 5, 2026

The support staff disappeared and left the screen with empty submission. I asked for the custom function so that it will take product options generated by other app. It was working at first, and about a year ago, nothing worked and company support link broken. I will move onto asking for a refund. Do not buy this app.

Store Using app Total reviews Average rating
SwordStore.com Almost 5 years 2 5.0
Developer Reply

Hey Swordstore.com, I completely understand the frustration and thank you for being a longtime supporter. For full transparency, when we bought this app, the previous owner locked us out of many support platforms, and critical app functionality necessary to operate day to day maintanence, which is why it seemed like the support staff disappeared. I assure you we come with a new team of extremely capable support engineers that work around the clock to ensure your application is working smoothly. We have also since, recovered everything, fixed the platform, and made improvements that mean outages like that one can't happen ever again. I'd like to work with you personally to make your custom function is working. I also have an offer for you for your plan. Email me at [email protected] and I'll make sure you are all squared away.

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