Raleon: AI Email & Loyalty
Grow Email Revenue Without Growing Your Team
Rating
4.5
feedback
11
chart
#7,632
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
55%
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Less than a year
45%
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More than a year
0%
Reviews Summary
The reviews for the Raleon app are overwhelmingly positive, highlighting the exceptional customer service provided by Jay and the team. Customers appreciate the quick responses, hands-on assistance, and proactive approach to resolving issues. The app is praised for its user-friendly layout, valuable features, and ease of setup. However, there are some concerns mentioned, such as occasional technical glitches like the app deactivating itself incorrectly or displaying subscription messages inaccurately. Despite these minor setbacks, the overall experience with Raleon is highly satisfactory, with users commending the app's functionality and the dedicated support team.
Highlights
Review RSS Feed
All reviews
Aug. 27, 2025
It was an awesome app until the new Retail Markets hit. I've tried to contact you guys to see if I've missed an update or if ya'll were going to update but all my emails bounce back. So that means I need to uninstall and we've been using you guys for a long time.
Jan. 15, 2025
Jay is excellent and is trying to help me solve the issues I’m facing.
Hello! I'm sorry to hear about this experience! Our app uses the Shopify Customer Accounts system to manage account creation and logins -- that login flow is not actually part of Raleon, it's the normal account login process using Customer Accounts. That said, we're more than happy to help you figure this out. We tested the login flow in your store and the experience worked as expected -- we successfully created the account, logged out, and then logged back in without any errors or incorrect password issues. I sent you a message with a few questions to help me figure out what could be happening. Let me know and we can figure out whats going on!
Sept. 17, 2024
OMG! This app has the BEST customer service. Fast, efficient, hands-on, reliable and ultra comprehensible if this is not your field of expertise to start with. The layout is very user-friendly and accessible. They are 100% receptive to suggestions for improvement, and they make it happen very quickly. GET IT NOW!!! -Cynthia and Julie, very satisfied customers
March 18, 2025
Overall, the application is fantastic: it offers excellent functionality and is a valuable asset for my store. However, I did encounter one problem: the application suddenly deactivated itself, displaying a message indicating that I didn't have an active subscription and suggesting that I sign up for a paid subscription, even though I was using the free version. A big problem for customers who no longer had access to their loyalty program. Fortunately, Jay from the Raleon team got back to me quickly and everything went back to normal. That said, the message still appears sometimes, wrongly indicating that I don't have an active package. I hope the team can look into this problem and resolve it quickly. Despite this setback, I appreciate the support and proactive approach of the Raleon team!
Hi, I'm very sorry to hear about this experience. I've sent you an email directly to help get this resolved. I've also confirmed that your brand is on our free plan and that no subscription change was made or required for your store. I've also double checked and can confirm that all your data is still present and available -- we're happy to troubleshoot what may be happening with you and ensure you're getting the best experience and results from Raleon.
July 1, 2024
I don't even know where to begin. From the exceptional customer support to the ease of use, Raleon has surpassed every current paid software available. Nathan and Jay have both gone out of their way on numerous occasions, diligently tackling the tasks I presented to them. Trust me, these tasks were not easy, ( for me ) as I am not the most tech-savvy person! But, both of them went above and beyond by hopping on calls and screen recording their application in my store, step by step, solving the problems and guiding me on what I needed to do. Truly amazing. Chef's kiss! If you're looking for a rewards app that does everything it promises, FOR FREE?! Look no further, Raleon is here.
Thank you so much for leaving us this review!! It's our pleasure to help!
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