Rating

4.9

feedback

16

Reviews

chart

#11,270

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    12%
  • Less than a month
    62%
  • Less than a year
    25%
  • More than a year
    0%

Reviews Summary

The reviews for the Raleon app are overwhelmingly positive, highlighting the exceptional customer service provided by Jay and the team. Customers appreciate the user-friendly layout, quick response to queries, and willingness to make improvements based on feedback. The app is praised for its functionality, ease of use, and the proactive approach of the support team. However, there are some mentions of occasional technical issues like the app deactivating itself incorrectly, but these were promptly addressed by the team. Overall, Raleon stands out for its outstanding customer service, ease of setup, and effectiveness in enhancing customer loyalty and retention.

Highlights

Exceptional customer service and support
User-friendly layout and ease of use
Proactive approach to feedback and improvements
Occasional technical issues but promptly resolved
Effectiveness in enhancing customer loyalty and retention

Rating Breakdown

  • 5
    94% (15 ratings)
  • 4
    6% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 15, 2025

Jay is excellent and is trying to help me solve the issues I’m facing.

Using app

6 days

Total reviews

2

Average rating

4.0

Developer Reply

Hello! I'm sorry to hear about this experience! Our app uses the Shopify Customer Accounts system to manage account creation and logins -- that login flow is not actually part of Raleon, it's the normal account login process using Customer Accounts. That said, we're more than happy to help you figure this out. We tested the login flow in your store and the experience worked as expected -- we successfully created the account, logged out, and then logged back in without any errors or incorrect password issues. I sent you a message with a few questions to help me figure out what could be happening. Let me know and we can figure out whats going on!

5 / 5 Share

Sept. 17, 2024

OMG! This app has the BEST customer service. Fast, efficient, hands-on, reliable and ultra comprehensible if this is not your field of expertise to start with. The layout is very user-friendly and accessible. They are 100% receptive to suggestions for improvement, and they make it happen very quickly. GET IT NOW!!! -Cynthia and Julie, very satisfied customers

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 27, 2024

Jay & the entire team are awesome! From set-up, to edits & even feedback on to make the app better, these guys have the best rewards app on the market!

Using app

9 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for leaving this kind review!! It's been awesome getting to know you and your business!

4 / 5 Share

March 18, 2025

Overall, the application is fantastic: it offers excellent functionality and is a valuable asset for my store. However, I did encounter one problem: the application suddenly deactivated itself, displaying a message indicating that I didn't have an active subscription and suggesting that I sign up for a paid subscription, even though I was using the free version. A big problem for customers who no longer had access to their loyalty program. Fortunately, Jay from the Raleon team got back to me quickly and everything went back to normal. That said, the message still appears sometimes, wrongly indicating that I don't have an active package. I hope the team can look into this problem and resolve it quickly. Despite this setback, I appreciate the support and proactive approach of the Raleon team!

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi, I'm very sorry to hear about this experience. I've sent you an email directly to help get this resolved. I've also confirmed that your brand is on our free plan and that no subscription change was made or required for your store. I've also double checked and can confirm that all your data is still present and available -- we're happy to troubleshoot what may be happening with you and ensure you're getting the best experience and results from Raleon.

5 / 5 Share

July 1, 2024

I don't even know where to begin. From the exceptional customer support to the ease of use, Raleon has surpassed every current paid software available. Nathan and Jay have both gone out of their way on numerous occasions, diligently tackling the tasks I presented to them. Trust me, these tasks were not easy, ( for me ) as I am not the most tech-savvy person! But, both of them went above and beyond by hopping on calls and screen recording their application in my store, step by step, solving the problems and guiding me on what I needed to do. Truly amazing. Chef's kiss! If you're looking for a rewards app that does everything it promises, FOR FREE?! Look no further, Raleon is here.

Store

GreenEZ

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for leaving us this review!! It's our pleasure to help!

All reviews

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