![Raleon: AI Loyalty & Retention for Shopify](https://cdn.shopify.com/app-store/listing_images/82546e163c0515df8ec1c7df5b26fb4a/icon/CMGDx-Hgt4IDEAE=.jpeg)
Raleon: AI Loyalty & Retention
Raleon Lifetime Value Optimization, powered by AI
Rating
4.6
feedback
17
chart
#2,973
Reviews Over Time
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Reviews Summary
The reviews for the Raleon Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team, especially individuals like Jay, Nathan, and Adam. Users appreciate the ease of use, user-friendly layout, and the responsiveness of the support team to suggestions and issues. The app is praised for being free yet offering features that surpass paid alternatives. Customers mention the quick setup process, the customizable buyer's panel, and the team's dedication to improving the app based on user feedback. Overall, Raleon is highly recommended for its functionality and outstanding support service.
Highlights
Rating Breakdown
All reviews
Feb. 14, 2025
Terrible experience with this app! After subscribing to the $39/month plan, customer service completely vanished. It’s been 3 days since I’ve been sending messages for support, but I’m being totally ignored. It’s unacceptable for a paid app to offer such poor support. I feel cheated and scammed. Absolutely avoid this app if you don’t want to be abandoned after paying. It’s a real shame because initially it seemed promising, but without decent customer service, it’s unusable. I’ll definitely be looking for a more reliable and professional alternative. Don’t waste your time and money on these incompetent developers. The lack of response is frustrating and unprofessional. I expected much better service for the price I’m paying. Potential users beware: you’re on your own once they have your money.
Jan. 15, 2025
Jay is excellent and is trying to help me solve the issues I’m facing.
Hello! I'm sorry to hear about this experience! Our app uses the Shopify Customer Accounts system to manage account creation and logins -- that login flow is not actually part of Raleon, it's the normal account login process using Customer Accounts. That said, we're more than happy to help you figure this out. We tested the login flow in your store and the experience worked as expected -- we successfully created the account, logged out, and then logged back in without any errors or incorrect password issues. I sent you a message with a few questions to help me figure out what could be happening. Let me know and we can figure out whats going on!
Sept. 17, 2024
OMG! This app has the BEST customer service. Fast, efficient, hands-on, reliable and ultra comprehensible if this is not your field of expertise to start with. The layout is very user-friendly and accessible. They are 100% receptive to suggestions for improvement, and they make it happen very quickly. GET IT NOW!!! -Cynthia and Julie, very satisfied customers
Aug. 27, 2024
Jay & the entire team are awesome! From set-up, to edits & even feedback on to make the app better, these guys have the best rewards app on the market!
Thank you for leaving this kind review!! It's been awesome getting to know you and your business!
July 3, 2024
~~§§§~~~ That's great! What a pleasant and professional support! Adam always listens, and even in particularly complex situations, he goes out of his way to find a solution to make things work. The app is very easy to use, intuitive and the buyer's panel is fully customizable to make it look nice and pretty and match your store. All this in a free app - it's incredible! I have an international sales store with multiple currencies and the Raleon team has promised an update soon to adapt the coupons in the buyer's currency so it's seamless. Everything is thought out, nothing to say except SUPER~~~ §§§~~~~
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