Raleon: AI Loyalty & Retention for Shopify

Raleon: AI Loyalty & Retention

Raleon Lifetime Value Optimization, powered by AI

Developer

Rating

4.6

feedback

17

Reviews

chart

#2,973

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    6%
  • Less than a month
    29%
  • Less than a year
    59%
  • More than a year
    0%

Reviews Summary

The reviews for the Raleon Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team, especially individuals like Jay, Nathan, and Adam. Users appreciate the ease of use, user-friendly layout, and the responsiveness of the support team to suggestions and issues. The app is praised for being free yet offering features that surpass paid alternatives. Customers mention the quick setup process, the customizable buyer's panel, and the team's dedication to improving the app based on user feedback. Overall, Raleon is highly recommended for its functionality and outstanding support service.

Highlights

Exceptional customer service and support
Ease of use and user-friendly layout
Free app with premium features
Quick setup process and customization options
Dedication to continuous improvement based on user feedback

Rating Breakdown

  • 5
    94% (16 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 14, 2025

Terrible experience with this app! After subscribing to the $39/month plan, customer service completely vanished. It’s been 3 days since I’ve been sending messages for support, but I’m being totally ignored. It’s unacceptable for a paid app to offer such poor support. I feel cheated and scammed. Absolutely avoid this app if you don’t want to be abandoned after paying. It’s a real shame because initially it seemed promising, but without decent customer service, it’s unusable. I’ll definitely be looking for a more reliable and professional alternative. Don’t waste your time and money on these incompetent developers. The lack of response is frustrating and unprofessional. I expected much better service for the price I’m paying. Potential users beware: you’re on your own once they have your money.

Using app

--

Total reviews

9

Average rating

2.8

5 / 5 Share

Jan. 15, 2025

Jay is excellent and is trying to help me solve the issues I’m facing.

Using app

6 days

Total reviews

2

Average rating

4.0

Developer Reply

Hello! I'm sorry to hear about this experience! Our app uses the Shopify Customer Accounts system to manage account creation and logins -- that login flow is not actually part of Raleon, it's the normal account login process using Customer Accounts. That said, we're more than happy to help you figure this out. We tested the login flow in your store and the experience worked as expected -- we successfully created the account, logged out, and then logged back in without any errors or incorrect password issues. I sent you a message with a few questions to help me figure out what could be happening. Let me know and we can figure out whats going on!

5 / 5 Share

Sept. 17, 2024

OMG! This app has the BEST customer service. Fast, efficient, hands-on, reliable and ultra comprehensible if this is not your field of expertise to start with. The layout is very user-friendly and accessible. They are 100% receptive to suggestions for improvement, and they make it happen very quickly. GET IT NOW!!! -Cynthia and Julie, very satisfied customers

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 27, 2024

Jay & the entire team are awesome! From set-up, to edits & even feedback on to make the app better, these guys have the best rewards app on the market!

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for leaving this kind review!! It's been awesome getting to know you and your business!

5 / 5 Share

July 3, 2024

~~§§§~~~ That's great! What a pleasant and professional support! Adam always listens, and even in particularly complex situations, he goes out of his way to find a solution to make things work. The app is very easy to use, intuitive and the buyer's panel is fully customizable to make it look nice and pretty and match your store. All this in a free app - it's incredible! I have an international sales store with multiple currencies and the Raleon team has promised an update soon to adapt the coupons in the buyer's currency so it's seamless. Everything is thought out, nothing to say except SUPER~~~ §§§~~~~

Using app

7 days

Total reviews

5

Average rating

5.0

All reviews

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