CedCommerce Kaufland Channel
The reviews for this Shopify app are quite mixed. While some users have praised the app for its functionality and helpful support, others have expressed frustration with its reliability and poor customer service. Positive themes include fast and helpful support, successful integration with Kaufland, and ease of use once initial setup challenges were overcome. On the other hand, negative themes include unreliable app performance, lack of responsiveness from the support team, and issues with data accuracy and communication. Overall, the app seems to have potential but needs improvement in terms of reliability and customer service.
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Very unreliable app. The app does not work properly and has caused a lot of frustration. The support experience was even worse – we scheduled three support meetings and the contact person did not show up twice, and the third time they arrived late. On top of that, messages are often left unanswered. Overall, very disappointing support and poor reliability.
The app works okay, but has a lot of issues. Not everything works smoothly. But having tech-issues is not the problem. The problem is that the app support is seriously the worst I have ever had in the Shopify eco-system. They need days for a response and are not even reading the tickets thoroughly. This has cost us lots of resources and money.
We have integrated this app on our store, and while it did not immediatly work (due to missing parameters on our end!) the support was very fast and helpful to guide us through the process of integrating it to the shop. With this help and the app we found ourselves quite quickly being able to open a new marketplace (Kaufland) for us. 10/10 can recommend!
Useful app to manage your sales on kaufland. Good customer support - direct communication and tailor made advices
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