Rating
4.9
feedback
37
chart
#4,036
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
19%
-
Less than a year
62%
-
More than a year
11%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users, with many praising its effectiveness in combating fraud, seamless integration with Shopify, and exceptional customer service. Users highlighted the app's ability to streamline ID verification processes, reduce fraud, and enhance security for transactions. The customer support team, particularly Dylan, was commended for being responsive, helpful, and willing to go above and beyond to assist users with setup and customization. Additionally, users appreciated the quick response times to queries and the willingness of the developers to implement custom features to meet specific business needs. However, there were a few users who experienced issues with the app's functionality, such as errors and bugs, which impacted their overall experience. Some users also mentioned concerns about pricing changes and language support for non-English speaking customers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 25, 2024
Customer service is 10/10 and it integrates very nicely with Shopify. Perfect for what we need and again, customer service is top notch.
Sept. 25, 2024
Quick and easy to set up with super helpful support from Dylan. I have no complaints!
Aug. 29, 2024
Initially i was stunned by the pricing, however after sending feedback to the developer, they immediately replied and were very helpful. They went out their way to enable settings and allow be to be on the normal plan with other settings turned on. They replied to emails within a matter of a hour tops, very quick. And app is working perfectly. Will be using them long term
Aug. 20, 2024
Great app that is essential to my business. The team provides exceptional service with clear and concise information, easy to follow instructions and response time is super quick!
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