Rating
4.8
feedback
31
chart
#2,772
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
3%
-
Less than a month
19%
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Less than a year
68%
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More than a year
6%
Reviews Summary
Real ID is highly praised by users for its seamless functionality, effective customer service, and significant enhancement of security measures. Customers appreciate the smooth verification process, easy integration with Shopify, and the quick response from the support team. The app has been successful in reducing disputes, improving customer satisfaction, and streamlining the ID verification process. However, there are some concerns regarding the app's compatibility with certain types of IDs, occasional bugs, and pricing changes that have affected some users negatively.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 18, 2024
These guys really do go above and beyond to get the best for their customers. They’ve customised fields and rules as we needed to safely run our business and wow…very very good
June 6, 2024
We use REAL ID for 3 of our website properties. For two sites, we use the App to control the sale of regulated goods. For the third, we use it to reduce credit card fraud (e.g. for first-time customers whose billing & shipping does not match). For the regulated goods, the app is incredibly effective and has saved us a tremendous amount of time in employee-customer communication, record storage and so on. It has also eliminated a lot pushback from customers! We used to have trouble asking for ID's by email, but now we rarely if ever have customers question the legitimacy of the process. The App has lots of options and Support or Developer feedback is always fast and helpful. In short, I definitely recommend REAL ID to cut time and costs by dramatically reducing credit card fraud or to easily perform legal requirements having to do with regulated goods. As I say, we are now 3 websites strong with it. Thanks REAL ID team!
May 20, 2024
Real ID is just perfect! This app functions flawlessly and has significantly enhanced the security of all my transactions. It has greatly reduced disputes and ensured the identity of my customers. Highly recommend it to anyone looking to add an extra layer of security to their business.
May 12, 2024
We have tried several apps for verifying users in our store and we are confident we chose the right one when going for Real ID. The verification process is really smooth for the users and integrates perfectly with Shopify. More importantly, the Customer Service team is fast and effective in clearing out any doubt we have had and helping us with the set up. I would recommend it 100%
May 8, 2024
Such an amazing app to help with Fraud. I use this when I have a High/Medium Risk of fraud to verify my customers. I 100% recommend it, and the customer service from Dylan has been so great from the start. I wish there was a better option for smaller businesses like mine, like a pay as you go option per check or something similar. Maybe in the future! :)
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