Rating
4.8
feedback
32
chart
#3,264
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
19%
-
Less than a year
69%
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More than a year
6%
Reviews Summary
The Real ID Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its effectiveness in reducing fraud, streamlining ID verification processes, and enhancing security for transactions. The customer service provided by the Real ID team, particularly by Dylan, is highlighted as exceptional, with fast responses and helpful support. Users appreciate the customization options, seamless integration with Shopify, and the ability to create a smooth verification process for customers. However, there are a few mentions of technical issues and bugs that some users experienced, impacting the app's reliability in certain cases.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 17, 2024
This app was exactly what we were looking for to help combat fraud orders. Customer service has also been tremendously helpful and provided guidance on not only setting up this app but also recommendations on other related processes and flows to make this a seamless experience for our customers and teams. Would highly recommend!
June 18, 2024
These guys really do go above and beyond to get the best for their customers. They’ve customised fields and rules as we needed to safely run our business and wow…very very good
June 6, 2024
We use REAL ID for 3 of our website properties. For two sites, we use the App to control the sale of regulated goods. For the third, we use it to reduce credit card fraud (e.g. for first-time customers whose billing & shipping does not match). For the regulated goods, the app is incredibly effective and has saved us a tremendous amount of time in employee-customer communication, record storage and so on. It has also eliminated a lot pushback from customers! We used to have trouble asking for ID's by email, but now we rarely if ever have customers question the legitimacy of the process. The App has lots of options and Support or Developer feedback is always fast and helpful. In short, I definitely recommend REAL ID to cut time and costs by dramatically reducing credit card fraud or to easily perform legal requirements having to do with regulated goods. As I say, we are now 3 websites strong with it. Thanks REAL ID team!
May 20, 2024
Real ID is just perfect! This app functions flawlessly and has significantly enhanced the security of all my transactions. It has greatly reduced disputes and ensured the identity of my customers. Highly recommend it to anyone looking to add an extra layer of security to their business.
May 12, 2024
We have tried several apps for verifying users in our store and we are confident we chose the right one when going for Real ID. The verification process is really smooth for the users and integrates perfectly with Shopify. More importantly, the Customer Service team is fast and effective in clearing out any doubt we have had and helping us with the set up. I would recommend it 100%
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