Real ID ‑ ID verification
The reviews are overwhelmingly positive, with most merchants praising Real ID for being easy to use, reliable, and highly effective for age verification, fraud prevention, and regulated-goods workflows. Many reviewers say it integrates smoothly with Shopify and Shopify POS, automates manual verification tasks, reduces chargebacks and staff workload, and improves customer trust and security. Support is a major strength throughout the feedback: Dylan and the team are repeatedly described as responsive, helpful, and willing to customize features, adjust settings, and even build new functionality to fit specific business needs. The main negatives are pricing and occasional technical issues. A few merchants felt the monthly cost or per-verification pricing was too high for smaller businesses, though one reviewer noted the team offered a more affordable plan after feedback. There are also isolated complaints about bugs, failed verifications, and email deliverability concerns, including one review where the app did not work properly and the user was still charged. Overall, the sentiment is strongly favorable, with the app seen as valuable and well-supported, but some users want more flexible pricing and more polish in reliability and messaging.
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Real ID has become an essential part of our business. It gives us a professional and secure way to handle age verification, helps protect both our customers and our business, and integrates well with our Shopify workflow. It also adds a layer of authenticity and trust for our clientele by showing that we take security and responsible verification seriously. The automation and customization options have made the process much easier for our team to manage.
Absolutely LOVE this app!! All of the features are great and easy to use for customers. I love the extra security for my higher ticket items and the support team is always amazing.
We've been really impressed with both the app and the level of service Dylan provides. I have recommended it to other stores that require ID verification as well.
This is a great tool to help prevent fraud but a lot of times I would be paying $100 per month even if I barely needed the app and they charge about a $1-$2 per verification. Great app just above my budget. Update: The owner Dylan reached out to me and offered a plan for $20/mo which is way more convenient. The fact that he even reached out and offered something to still allow me to keep the app means a lot and shows how much he cares about the consumer. Thank you Dylan !
5 stars without a doubt! We’ve been working with Real ID for over 3 years now and the experience has been great from day one. Dylan has been especially amazing to work with .. always helpful, responsive, and genuinely cares about providing the best support possible. It’s rare to find a team this reliable and easy to work with. Really appreciate everything you guys have done for us over the years. Thank you so much!
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