DIY Real Time Shipping Quotes
Eniture's shipping app for Shopify has received mostly positive reviews from users. Customers appreciate the knowledgeable and responsive support team that helped them through the implementation process. The app is praised for its accuracy in shipping quotes and seamless integration with shipping providers. Users also highlight the excellent customer service provided by Eniture. However, there are some concerns raised about the app not working on Shopify's Basic Plan and discrepancies in shipping quotes accuracy. Overall, Eniture's app is recommended for businesses looking for reliable shipping and logistics solutions.
Review RSS feed
Honestly wasn't sure what we needed going into the implementation of real-time shipping into Shopify — none of us on marketing know shipping software, we just knew we needed to provide our online clients with rates and shipping options. Eniture's support team walked us through it without making us feel dumb for asking basic questions, which I appreciated more than I expected to. The thing that actually sold me: they didn't disappear after we bought. Stuck around through the whole setup, answered emails fast, helped us fix stuff as it came up instead of pointing us to a help article. We couldn't have made it through this process w/out Eniture's app and support team. Great guys!
Thank you for your review, and for taking the time to do it! We work very hard to produce the customer experience you mention in your review. It's gratifying when that effort is recognized.
I had an excellent experience with Eniture. Their team was knowledgeable, responsive, and went above and beyond to help me find the right solution for my needs. The entire process was smooth, from initial communication to final implementation. Their products are high quality, reliable, and have helped streamline our shipping operations significantly. Customer service was outstanding, with quick responses and clear guidance whenever questions came up. It's refreshing to work with a company that truly values its customers and stands behind its products. I highly recommend Eniture to anyone looking for dependable shipping and logistics solutions. Great company, great service, and great results! I
Thank you for your kind review. We truly value our customers and are glad that was evident in your experience with us.
The app doesn't tell you that it won't work on Shopify's Basic Plan. So not only do you pay the monthly fee for the app, but you get the shaft from Shopify had have to step up to their GROW plan paid annually to get this app to work with Shopify. Following Eniture's response, they are correct but you have to dig deep in Shopify terms to recognize SHOPIFY's restriction. I'm not replying negatively toward Eniture, but I think it's in their customer or potential customer's benefit IF they made sure t emphasize the 3rd party carrier connection requirement....it's easy to miss right now. The REAL disappointment is how SHOPIFY has moved away from the platform for small business to the platform that gouges Small Business by restricting access to app's like Eniture which let them compete with the Amazons, Walmarts, and Multi-National corporations in America. I've bumped my stars from 3 to 4, I wasn't intending to negatively affect Eniture's rating.
The app does tell you what is required for its use. The Requirements tab explicitly states: "A Shopify account with the Real-Time Carrier Shipping feature enabled. The feature is standard on the Advanced Shopify subscription package. It can be added to other packages by contacting Shopify customer service. (Learn more)." "Learn more" is a link that redirects the reader to additional information. The requirement is Shopify's, not Eniture Technology's. Substracting stars from the app's review rating is misplaced. We'd love it if Shopify would allow GROW subscribers access to the required Shopify feature. The feature is required for any third-party shipping rate application.
Works great, accurate, and the customer support is fast and responsive.
Thank you for your review and recognition of our support staff.
Customer Support is very helpful. Fixed the problem fast.
Thank you for your review! We are also appreciative of your recognition of our support staff.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.