Reamaze Live Chat Helpdesk CRM
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.4
feedback
252
chart
#837
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
15%
-
Less than a year
40%
-
More than a year
42%
Reviews Summary
Reamaze has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer support, ease of use, helpful features, and seamless integration with Shopify. Users appreciate the quick responses from the support team, the ability to manage multiple communication channels in one platform, and the efficiency of the CRM tools. On the other hand, negative feedback revolves around issues with usability, difficulty in customization, and challenges with certain features like AI integration and knowledge base management. Some users also expressed frustration with billing and cancellation processes. Overall, Reamaze seems to excel in customer service and platform integration but may require improvements in usability and feature management for some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 21, 2024
Enjoying ReAmaze so far. It is far more streamlined than the other platform I used. Dakota has been fantastic to work with! He is very knowledgeable, helped with onboarding, and made everything very easy to migrate from another platform. Thank you!
May 16, 2024
A great user-friendly help desk service. Streamlines all of our emails and calls into neat categories and saves our company a huge amount of time. Dakota is just a call away if I ever need anything. We've been with re:amaze for several years now, and we keep growing, I would attribute a lot of that growth to the efficiency in which we service our customers.
Feb. 6, 2024
Wow, we just met with Dakota and he was so helpful!! We love using re-amaze and it has transformed our customer experience.
Feb. 1, 2024
Received an error when trying to change my password urgently. I mean, imagine trying to change your password and you can't, something so simple. What if I was hacked and my customer's data was at risk? I could not even change my password. Reached out to support and spoke with a Neil who just at one point stopped responding when his suggestions were not helping. Still haven't received any responses from him as I type this review. Password still not changed. I'm not happy with Reamaze at all.
Thank you for taking the time to share your feedback. We understand the significance of being able to change your password seamlessly, and we sincerely apologize for any inconvenience this has caused. Please be assured that our team is actively working on resolving this issue promptly. We appreciate your patience and understanding as we strive to improve our services.
Jan. 29, 2024
have not been able to fully integrate it yet. Just had the onboarding with Dakato, it was clear! A lot of interesting features and so far so good. I'm looking forward to see it run on full potential. The features could save a lot of time. Also I recommend to do the on boarding call!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more