Parts Brite review for Reamaze Live Chat Helpdesk CRM

Jan. 27, 2024

Huh... I guess, I didn't want a CRM. I wanted helpdesk software. My first experience with helpdesk software was with Gorgias, and they weren't a bad choice. But, in the end, they had a few things that just didn't fit with us. We are big users of the mobile app and email. I had just finished customizing our interaction with Gorgias using their API but still bailed because the main thing I needed was a smooth interaction with the application that I could only get with Reamaze. Very happy so far. My next steps are integrating voice and customizing the chat interaction.