PatchPanel review for Reamaze Live Chat Helpdesk CRM

Aug. 15, 2019

I’ve been a Reamaze customer for just over two weeks now and I must say that it’s not at all what I was expecting. As a business grows, your requirements in your CRM will grow too. There are a TON of platforms to filter through and compare to the rest. In our most recent search, Reamaze checked all of the right boxes and we gave it a shot. This is where our experience became vastly different from any previous softwares (we’ve used zendesk, live agent, front, and gorgias so far). I’ve not yet experienced a brand who has been so agile with feedback that they implemented same day software changes for better functionality. I’ve not yet experienced a brand who will involve you in development changes for a better experience. To be honest, I’ve not even experienced a brand that said “that’s great feedback, let’s look into it”. Reamaze has done all of the above and truly helped us provide an even better customer experience. Oh, and they built a plan based on my needs that ultimately saved me a few hundred extra dollars per month. Looking forward to the future with these guys and gals.